Recruitment Lead Volume

Reporting to our EMEA Head of Talent Acquisition you will lead our Volume Talent Acquisition team across Tallinn and Budapest hiring for Customer Support KYC FinCrime and other servicing roles at scale. While this role isnt focused on day-to-day hands-on recruiting youll step in when needed. Your core focus will be to develop and implement recruitment strategies elevate workforce planning and vendor management partner with stakeholders and lead the team from both a people leadership and operational perspective. Youll act as a change agent continuously improving the quality scalability and automation of our recruitment practices while ensuring an excellent candidate and stakeholder experience.

Culture is everything to us at Wise and identifying attracting and selecting the best talent to support our highly collaborative and non-hierarchical culture is key to our continued growth.

Key Responsibilities:

• Strategic leadership: Build and scale volume hiring strategies aligned to business goals and our hiring location strategy; adapting to changing needs along the way. 

• TAWFM partnership and operational excellence: Be the TA partner to Workforce Management. Help translate WFM demand/capacity plans into actionable recruiting plans; running regular joint reviews to surface risks and tradeoffs; and drive continuous improvement across the TAWFMOps partnership. 

• Vendor management: in collaboration with our Talent Ops team align vendor capacity and intake windows to WFM forecasts; set suitable SLAs and governance with WFM and Ops; monitoring quality/cost/speed whilst adjusting as required.

• Team leadership: Lead coach and grow a multi-location team per our talent advisory model providing operational and strategic guidance.

• Cross-functional collaboration: Meet regularly with Servicing Ops leaders on quarterly hiring plans; providing market intel and data to guide decisions. 

• Process improvement and automation: Map and improve handoffs between TA WFM and Ops; automating data flows and reporting to enable high-performance hiring. 

• Stakeholder and candidate experience: Ensure consistently great experience and uphold Wise values at every step. 

• DEI: Role-model DEI best practices and embed diversity into our recruiting philosophy. 

• Regional/global initiatives and local leadership: Lead regional recruitment projects contribute to global TA initiatives be an active leader in Tallinn and foster tight collaboration with Budapest. 

Qualifications :

About You:

• Extensive experience building and leading recruitment teams in volume hiring especially across CS KYC AML/FinCrime and Operations. 

• 5 years of leadership experience with proven senior stakeholder management. 

• Proven experience partnering with Workforce Management/Operations Planning teams to convert forecasts into recruiting plans and improve endtoend processes.

• Demonstrated vendor management expertise (RPO/BPO/agency): selection contracts SLAs and performance management.

• Subject-matter expert in recruitment operations; you turn ideas and best practices into scalable ways of working. 

• Comfortable influencing in matrixed multicultural environments; coach negotiator and servant leader mindset. 

• Data-driven decision-making; you build narratives with data and measure impact. 

Key Attributes:

• Data Driven: Youre able to use data to build narratives and influence change. You can make evidence-based decisions and youre able to use data to measure impact.

• Flexible & Adaptable: Youre able to switch effectively between tasks and deal with a constantly-changing workload and priorities.

• Growth Mindset: You role-model curiosity always seeking to understand.

• Big Thinker: You understand the impact of your work on the success of the company. Youre able to create well-thought-through action plans built around the big picture. You consider others and youre aware of the impact your work has on other teams. Youre always thinking and planning for scalable and sustainable solutions.

• Change Enabler: You promote deliver and facilitate change; driving adoption across our team and the business.

Additional Information :

Were people without borders without judgment or prejudice too. We want to work with the best people no matter their background. So If youve got great experience and youre keen to join our mission you will be a great addition to our team.

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

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Remote Work :

No

Employment Type :

Full-time