Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Internal Firm Services - OtherManagement Level
AssociateJob Description & Summary
At PwC our people in infrastructure focus on designing and implementing robust secure IT systems that support business operations. They enable the smooth functioning of networks servers and data centres to optimise performance and minimise downtime.Job Description & Summary:
As Support Technician you provide first-line technical assistance and support for queries and issues related to the application platform. This role involves troubleshooting resolving technical problems and ensuring customer satisfaction
Responsibilities:
Working Knowledge on creating and implementing integration solutions using MuleSoft Platform and Anypoint Studio API manager and other related components including designing APIs and data flows. Connecting different systems applications and data sources through APIs and integration flows. Developing data mappings and transformations using tools like DataWeave to ensure seamless data exchange. Identifying and resolving issues related to API connectivity message processing and system performance. Proficiency in MuleSoft Anypoint Platform and Studio. Strong understanding of API design principles and best practices. Experience with data transformation and integration patterns. Familiarity with security protocols and best practices (OAuth2 SAML etc.). Knowledge of various integration technologies (JMS JDBC SOAP REST). Experience with testing debugging and troubleshooting MuleSoft applications. Excellent communication and collaboration skills. Experience with Agile methodologies and project management. Ensure Infrastructure is secure and protected against all identified security vulnerabilities. Stay up-to-date with the latest MuleSoft features updates and best practices Document issues and resolutions maintaining an accurate log of activities for reference. Maintaining a knowledge base of common issues and solutions Assist in testing new features and updates to the platform to ensure quality and performance.
Mandatory skill sets:
Serve as the point of contact for troubleshooting and resolving MuleSoft-related issues Diagnose integration errors and data flow disruptions providing timely resolutions Escalate complex problems to development teams or third-party support as needed Understanding of cloud services and platform-as-a-service (PaaS) offerings Good understanding of software development and app platform operations Familiarity with ticketing systems and support tools
Preferred skill sets:
Curiosity: A natural curiosity and eagerness to learn explore new ideas and see past the status quo. Collaboration: A natural collaborator suited to work in a collaborative culture with a diverse and talented team that values collaboration constructive challenging and mutual respect. Challenge: Demonstrates the capability to question and challenge ideas decisions and processes in a constructive manner fostering a culture of continuous improvement and innovation while maintaining respect and professionalism in all interactions. Value Driven: Demonstrates a strong commitment to ethical principles and organizational values ensuring that all actions and decisions align with the companys mission and integrity standards. Friendly and approachable. Patient and understanding. Resilient and adaptable. Willingness to learn and grow in the Support Team and keep abreast with industry trends.
Additional information MuleSoft Certified Person
Years of experience required:
3 years and above.
Education qualification:
Any UG/PG
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor of EngineeringDegrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Esri Business AnalystOptional Skills
Accepting Feedback Accepting Feedback Active Listening Amazon Web Services (AWS) Architectural Engineering Business Continuity Cloud Architectures Cloud Compliance Cloud Infrastructure Cloud Migration Cloud Virtualization Communication Continuous Deployment Continuous Integration/Continuous Delivery (CI/CD) Data Infrastructure DevOps Practices Disaster Recovery Emotional Regulation Empathy Google Cloud Platform Hardware Troubleshooting Hybrid Cloud Identity and Access Management (IAM) Inclusion Infrastructure Architecture 26 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
IC
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more