Team Manager – Support Specialists & Technical Support
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
At Teamtailor great support starts long before a customer ever talks to us. Behind the scenes theres a dedicated team of specialists and technical problem-solvers who make sure our support team has everything they need to help our users succeed.
Now were looking for a Team Manager to lead this internal-facing team the people who dig into technical challenges and keep knowledge flowing smoothly across our Support organization. If you love coaching connecting dots and helping people do their best work this is a role where youll truly make a difference.
What youll do
Lead and empower an internal team of experts
Youll manage Support Specialists and Technical Support Agents who act as the escalation point for other Support teams. Through coaching clarity and trust youll support their growth and help them feel inspired and equipped in their roles.
Enable our support teams to shine
Your team will be the go-to resource for tricky cases product deep-dives product documentation and technical questions. Youll enable them to provide guidance that is clear timely and consistent giving the rest of the support team the confidence to deliver great experiences.
Own processes that drive quality and knowledge-sharing
Youll refine workflows streamline case handling improve documentation and support internal communication so everyone in the Support org has what they need to succeed.
Drive support-wide development projects (and stay hands-on when it matters)
Besides leading your team youll also work on projects that strengthen the entire Support department from improving processes and documentation to enhancing cross-team collaboration. Depending on your skills and interests youll also have opportunities to stay hands-on by joining product trainings contributing to technical support workflows or diving into specific initiatives that benefit from your expertise.
Who you are
Youll thrive in this role if you:
Lead with people first and elevate others through coaching
- You provide calm steady leadership and create a space where people feel safe to grow.
- Youre a master communicator and guide your team with coaching clarity and trust.
Have strong knowledge of Teamtailor and understand support workflows
- You confidently navigate the product and have great insight into our ways of working.
- You understand how Support operates.
- You can break down complex behaviour into simple actionable explanations.
Work side-by-side with your team to improve how Support operates
- You lead and deliver development projects that elevate the entire Support org.
- You know when to roll up your sleeves and when to coach others forward.
- You turn ideas into clear workflows documentation updates and operational changes.
If this sounds like a role where youd thrive and youre excited about supporting the people who support our customers wed love to hear from you.
Apply today and help shape the future of Support at Teamtailor.
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Teamtailor is changing the way companies work with employer branding and recruiting online. Want to help us make HR heroes? Working at Teamtailor means joining a young, fast-moving tech company and working with smart people who are passionate about what they do.
