Guest Experience Expert

The Gritti Palace a Luxury Collection Hotel belonging to Marriott International is currently recruiting for a Guest Experience Expert - Front Desk Agent.

The Guest Experience Expertwill report to the Front Desk Manager and she/he will be part of a Front Desk department.

This is a great opportunity to work in a place of exceptional art and elegance where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service a delectable culinary experience and an intimate wellness haven. The reference point for the worlds elite at international city events such as the Biennale Carnival and the Venice Film Festival.

What we offer

• Professional career progression at international level in 9000 Marriott hotels
• Learning and development opportunities online on the job and in class
• Discounts on hotel rooms gift shop items food and beverage
• Experienced management & motivated and engaging colleagues
• Charity events Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
• Canteen service Associates Restaurant
• Uniform - Laundry service

The impact youll make

First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special. And creating the smoothest check-out experience youll make sure they leave us happy too.

What youll do

• Process guest check-ins assigning rooms and activating room keys
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
• Answer respond to and process all guest calls messages questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolving any disputed charges
• Process payments and room charges as well as cashing guests personal and travelers cheques
• Confirm reservations and cancellations running daily reports on the number of arrivals and departures
• Follow Standard Operating Procedures and brand identity guidelines at all time

What were looking for

• You must possess the legal right to work in Italy a valid work permit for full time role (40 hours/week)
• Fluent in English and Italian
• Great storytelling skills
• Previous Front Office experience in luxury Hotels
• Knowledge of Opera
• A warm people-oriented demeanor and a team-first attitude
• Positive outlook and outgoing personality
• Flexibility problem-solving skills and multi-tasking ability
• The ability to stand sit or walk for extended periods of time across a work shift

Explore our very big world

As a world-class leader in the travel industry theres no better place than Marriott International to make your mark. Joining us youll get to entertain and meet people from all over the world as you build your experience. Youll find a place where your personality and ideas are appreciated just as much as the work you do. And youll grow through opportunities to explore the business opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others we welcome you to join our global family.

Youre welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued.