Manager Housekeeping Shift Full Time (Harrah's Atlantic City)

Atlantic City, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

REPORTS TO:	SUPERVISES:
Executive Housekeeper	Supervisor Housekeeping Coordinator Housekeeping Coordinator Quality Assurance-Housekeeping

ESSENTIAL FUNCTIONS:
Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled successful employees sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment policies procedures department goals and business strategy. Addresses employee performance issues coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace listens and responds to employees recognizes and rewards individual and team performance. Consistently follows company policies procedures and industry regulations maintains accurate and up-to-date employee records and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.

Responsible for the training and evaluation of Housekeeping Supervisors. Assists in the planning staffing and organization of work in the Housekeeping department. Administers policies and procedures. Ensures fair treatment in accordance with union contract/company and departmental policies. Conducts inspections of hotel rooms. Responsible for all activities pertaining to the assigned shift. Ensures proper procedures are utilized to correct any potential guest issues coordinating with appropriate departments. A security escort is required should these persons perform these functions in a restricted casino area.

EDUCATION/SKILLS/EXPERIENCE:
Ability to clearly and concisely communicate both verbally and in writing. Two (2) years prior experience in a supervisory capacity. Bachelors degree with major curriculum in hospitality or equivalent experience required. Knowledge of cleaning equipment and procedures. Strong organizational communication and supervisory skills.

DISCLAIMER:
This is not necessarily an exhaustive list of all responsibilities skills duties requirements effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments). Starting Salary $54000

Required Experience:

Manager

DescriptionREPORTS TO:SUPERVISES:Executive HousekeeperSupervisor HousekeepingCoordinator HousekeepingCoordinator Quality Assurance-HousekeepingESSENTIAL FUNCTIONS:Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consist...

Description

REPORTS TO:	SUPERVISES:
Executive Housekeeper	Supervisor Housekeeping Coordinator Housekeeping Coordinator Quality Assurance-Housekeeping

ESSENTIAL FUNCTIONS:
Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled successful employees sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment policies procedures department goals and business strategy. Addresses employee performance issues coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace listens and responds to employees recognizes and rewards individual and team performance. Consistently follows company policies procedures and industry regulations maintains accurate and up-to-date employee records and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.

Responsible for the training and evaluation of Housekeeping Supervisors. Assists in the planning staffing and organization of work in the Housekeeping department. Administers policies and procedures. Ensures fair treatment in accordance with union contract/company and departmental policies. Conducts inspections of hotel rooms. Responsible for all activities pertaining to the assigned shift. Ensures proper procedures are utilized to correct any potential guest issues coordinating with appropriate departments. A security escort is required should these persons perform these functions in a restricted casino area.

EDUCATION/SKILLS/EXPERIENCE:
Ability to clearly and concisely communicate both verbally and in writing. Two (2) years prior experience in a supervisory capacity. Bachelors degree with major curriculum in hospitality or equivalent experience required. Knowledge of cleaning equipment and procedures. Strong organizational communication and supervisory skills.

DISCLAIMER:
This is not necessarily an exhaustive list of all responsibilities skills duties requirements effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments). Starting Salary $54000

Required Experience:

Manager

Key Skills

Abinitio
Administration And Accounting
Android
Bid Management
Inventory Management
Embedded C

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About Company

Caesars Entertainment

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 ... View more

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