Team Lead Rider On Ground Ops
Share
Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Whats On Our Plate
Managing day-to-day operations.
Manage rider related escalations and resolutions.
Monitor and improve Rider Performance and Compliance.
Lead Rider Recruitment for the allocated zones.
Manage rider roster with proper allocation of shifts/breaks/off-days etc
Groom rider quality (behaviour appearance professionalism presentational etc).
Monitor and prevent rider fraud while ensuring professionalism integrity and compliance.
Setting up a performance improvement plan to improve performance of low performing riders.
Reduce rider complaints originating from customers and/or vendors.
Monitor riders performance on individual level and responsible for coaching/warning riders.
Qualifications :
What Did We Order
23 years of experience in Logistics Customer Support or Operations.
Bachelors degree in Logistics Business Administration or a related field.
Proficiency in Google Suite and strong data entry retrieval and analysis skills.
Fluent in both languages Arabic and English. Urdu is a plus.
Strong interpersonal and communication skills with the ability to collaborate effectively.
Analytical thinker with problem-solving skills and a results-driven mindset.
Ability to multitask and perform well in a fast-paced environment.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
