Call Center Representative
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Job Location:
Chevy Chase, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
This position is responsible for greeting registering and scheduling patients while providing exceptional customer service. The role interacts closely with providers and staff to ensure a smooth and positive experience for patients. The position requires managing a high volume of calls maintaining accurate records and handling patient inquiries with professionalism and empathy.
Job Responsibilities
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Serve patients by greeting them over the phone scheduling appointments and maintaining records and accounts.
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Act as the first point of contact welcoming patients and visitors via telephone.
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Complete registration for new patients or verify mobile registration and update information for existing patients.
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Handle patient concerns effectively including dissatisfied callers and collaborate with internal teams to resolve issues.
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Optimize patient satisfaction and provider scheduling by adhering to established appointment guidelines.
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Address patient anxieties by answering questions and providing reassuring communication.
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Manage high-volume inbound and outbound calls in a timely and efficient manner.
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Identify patient needs clarify information research issues and offer appropriate solutions or alternatives.
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Document patient requests and route messages to the appropriate departments or staff.
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Review and respond to patient portal messages through the EMR system.
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Handle incoming referrals for potential new patients and conduct outreach to schedule appointments.
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Build strong relationships and engage patients by going the extra mile to provide excellent service.
Qualifications
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High school diploma or GED required; Associate degree preferred.
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Minimum of two years of customer support experience in a medical or clinical setting.
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Experience with EMR and scheduling systems such as Athena Greenway or Phreesia.
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Strong phone and verbal communication skills including active listening.
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Customer-focused approach with adaptability to various personality types.
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Ability to multitask prioritize responsibilities and manage time effectively.
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Ability to travel occasionally during the workweek.
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
