Director of Operations Conrad Los Angeles

EOE/AA/Disabled/Veterans

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Access to your pay when you need it through DailyPay

Medical Insurance Coverage for you and your family

Mental Health Resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Supportiveparental leave

Matching 401(k)

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education:Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

The annual salary range for this role is $192000 $197000 and is based on applicable and specialized experience and location.

We will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Be a part of the newest luxury hotel in downtown LAConrad Los Angeles! As part of the billion-dollar projectThe Grand LA this is the 7^thConrad Hotel in the U.S. and the 1^stin California.

Located in Downtown LAs cultural corridor Conrad Los Angeles is the citys newest luxury destination featuring over 300 rooms a world-class spa a 16000-square-foot rooftop pool deck 12000 square feet of event space and three dynamic dining experiencesincluding our signature restaurant San Laurelall in partnership with Chef Jose Andres award-winning restaurant groupJoseAndresFoodGroup.

Want to get an inside lookTake avirtual tour.

The ideal candidate will have a minimum of ten (10) years of hotel experience required including seven years of supervisory experience. Must have previously held an Executive Committee position. A high school diploma or equivalent is required a 4-year college degree is preferred. Practical knowledge in the application of a personal computer for the purpose of storing developing and analyzing information. Considerable knowledge in all areas of hotel management. Requires the exercise of considerable managerial skills as position involves frequent decisions meeting of deadlines negotiations of contracts of vendors analytical ability and the planning organizational development and coordination of large-scale work projects. Demonstrated ability to initiate complete and finish tasks and projects. Ability to provide focus counsel and direction to all direct reports and managers. Ability to deal effectively with internal and external team members who may require a high level of patience tact and diplomacy to defuse anger resolve conflicts and collect accurate information when providing positive and proactive solutions. Complex mathematical skills and considerable skills in the use of a calculator to prepare complex mathematical calculations without error (i.e. budgets forecasting etc.). Hearing and visual ability to observe performance and detect signs of emergency situations and respond with the proper action. Ability to effectively communicate in English with employees and customers understand reports and related correspondence and accurately perform all essential job functions. Ability to develop and implement improvement programs. Ability to work a flexible schedule that includes nights weekends and holidays. Ability to bend stoop walk and lift/push/pull up to 50 lbs with or without reasonable accommodation.

What will I be doing

As the Director of Hotel Operations you would be responsible for assisting the General Manager in the administration of the hotel by directing staff efforts toward customer satisfaction team member productivity and hotel profitability. Primary focuses are service quality operational efficiency brand standards guest satisfaction and SALT scores. Specifically you would be responsible for performing the following tasks to the highest standards:

Observes staff performance conducts various evaluations such as room inspections and coordinates action plans for all areas found deficient. Tracks progress and follow up to ensure all areas meet or exceed established standards. Oversees the Brand Standards audit and follows up with all relevant areas to ensure compliance.

Implements and manages hotels daily quality process including goal communication staff member empowerment compliance with Hilton Brand Standards service recovery and problem prevention. Disseminates feedback from comment cards guest satisfaction and service failure measurements and coaches accordingly. Ensures efficient communication to all operations team members.

Coaches motivates and develops all managers and team members. Coaches and counsels managers on profitability assessment and staffing procedures.

Manages and reviews daily weekly and monthly department budgets and costs.

Organizes conducts and/or participates in scheduled meetings held throughout the hotel. Coordinates efforts to provide follow up on action items established at each meeting.

Coordinates major capital projects and property improvement plan (PIP) involving various departments and provides guidance until project completion. Implements processes in a timely fashion and follows up with appropriate parties to ensure deadlines are met.

Analyzes monthly statement of operations and prepares written comments regarding the monthly statement of operations for the General Managers review.