Help Desk Support Level 2 (Carlsbad) 12025

Carlsbad, CA - USA

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Help Desk Support - Level 2 (Carlsbad) 12025

Looking for a new opportunity with amazing benefits

Come work for the best. Noesis Group Inc. provides IT/IS consulting services to the business educational and pharmaceutical communities of San Diego and Orange Counties. We offer comprehensive project management business analysis and support services covering networks systems applications and more. Our mission is to generate loyal satisfied and long-term clients. Our ongoing success in accomplishing this goal has been attributed to the character and caliber of the professionals that comprise the Noesis team. Each member is dedicated highly skilled experienced courteous reliable and respectful.

Would you like to be part of our growing professional team We offer an exceptional work environment great benefits and many opportunities for professional growth. Some of our benefits include: fully paid medical and dental matching 401K plan and a generous Paid Time Off (PTO) plan up to four weeks commensurate with seniority. Noesis offers a $5000.00 annual training budget for employees who wish to further their education in Information Technology.

We are currently seeking a highly motivated full time Help Desk Support Specialist-L2 to provide outstanding service to our San Diego County client base.

JOB DESCRIPTION

Under the direct supervision of the Technology Manager the Help Desk Support Specialist-L2 will provide on-site technical support for Noesis clients. The Help Desk Support Specialist-L2 must be able to quickly and professionally identify research and resolve a wide range of issues relating to technology and computing systems. The Help Desk Support Specialist-L2 may serve as a first point of contact for end-user technical support needs. This is a full-time position with a regular schedule of 40 hours per week. The Help Desk Support Specialist-L2 must embrace the entrepreneurial spirit of our small growing organization and possess high levels of self-initiative accountability and flexibility coupled with a professional and strong work ethic.

SKILLS / REQUIREMENTS

Because we only hire the best candidates you must have the following skills and education to be considered:

Able to build and maintain supportive relationships within the organization
Highly accurate organized and detail-oriented
Excellent customer service skills
Exceptional oral and written communications skills
Excellent technical writing and documentation skills
Above-average analytical and deductive reasoning skills
Ability to learn new technologies quickly and easily
Work efficiently and reliably in unsupervised and varying environments
Maintain calm and professional composure in stressful environments
Demonstrated track record of offering excellent customer service over the phone
Possess significant working knowledge of all of Microsofts operating systems
Willing to travel to on-site locations to support clients desktop needs
Have a strong working knowledge of all of the components in Microsofts Office suite
Able to quickly and efficiently diagnose and resolve problems with both PC and MAC
Able to diagnose and resolve networking problems using industry standard tools and procedures
Active Directory Management
Azure / Active Directory Hybrid
IntuneWindows 10 Management
Intune MDM Management iPads / iPhones / Android
Microsoft SCCMor MDT
Group PolicyManagement
PowerShell for Office365and Azure
Prefer Scripting Skills including PowerShell and batch files
Windows 11 Install / configure / diagnostics
Windows 11image creationanddeployment
Prefer one or more current Microsoft certifications
Must have a High School diploma orequivalent
Must have a valid CA Drivers License
Prefer a 4-Year college degree (Bachelors or above) or equivalent experience
5 years of highly relevant extensive hands-on experience

Please submit your electronic resume and a personalized cover letter to . Please do not contact the hiring company directly. Principals only; recruiters please dont contact this job poster.

Help Desk Support - Level 2 (Carlsbad) 12025Looking for a new opportunity with amazing benefitsCome work for the best. Noesis Group Inc. provides IT/IS consulting services to the business educational and pharmaceutical communities of San Diego and Orange Counties. We offer comprehensive project mana...