GUCCI Store Director Boston Saks

Summary

Job Description

Role Mission

As the Gucci Store Director you will lead as a strategist (inside and outside the store) being responsibleforstoreresultspeopledevelopmentandgrowthclientexperiencedevelopmentandengagementin addition to store operations.

Youwillbeacrossfunctionalleaderleveragingonallinternalandexternalopportunitiestooptimizebusiness performance ensure seamless store functionality and create an unsurpassed luxury service culture in the store.

You will guarantee efficiency and effectiveness in driving and executing the companys strategy through maintaining strategic operational and floor leadership of the store.

You will embody and foster excellence hospitality and passion through consistent role modeling of Guccis values and the brands client-centric strategy.

Key Accountabilities

ClientExperience

• Lead the team in executing superior client-centric service and after-sales experience to achieve consistent and high client satisfaction.
• Promote brand awareness establish market/store presence and capture competitive marketshare through community outreach and company-sponsored events.
• Inspire and foster collaboration amongst Team Managers Store Clienteling and Store Training to achieve coherent and strong clienteling-related activities and training.
• Ensure the development implementation and execution of company CRM initiatives by guiding and challenging the team to devise and implement effective action plans and personalized future client development opportunities.
• Partner closely with the Client Engagement team to lead and leverage business development opportunities by utilizing a top-client strategy to retain and develop high-potential clients with a special focus on the Top 100.
• Championfullutilizationofthevariousclientelingtoolstodriveclientloyaltyandacquisition.
• Overseeandguideyourteamtomanagetheclientflowonthesellingfloortoensureallclientsare addressed and exceptional service is delivered.
• Coach and assist your team to manage and resolve client service issues with the end goal of retaining and enriching the client relationship.
• Lead and oversee company-driven local events and product launches ensuring client attendance and sales results are met.
• Maintain and inspire a deep knowledge of competition and prospects in the stores area and stay well connected to local trends and evolution.

LeadingPeople

• Function as a role model for people by embodying a passionate attitude and demonstrating the highest standards of professionalism ethics and leadership with people and clients.
• Assistandguideyourteaminmanagingtheperformanceandthedevelopmentoftheirteamsensuring high engagement of top performers and effective improvement of bottomperformers.
• Adopt and foster a growth and can-do mindset with your team members by challenging and stretching them to seek innovative solutions whilst adhering to ethics and professionalism.
• Elevate empower and enrich your teams performance through providing ongoing timely feedback on-the-job coaching and check-in and quality career conversations during the annual Performance and Development Review process.
• Endorse and develop the leadership and functional capabilities and skills of the Team Manager to become ready for a future Store Director/Associate Store Director role.
• Inspire and champion proactivity and accountability in cultivating and empowering talents in the store retaining and engaging them and facilitating their career growth and mobility.
• Lead and guide engaging and effective store briefings to cascade key business objectives and execution action plans keeping at heart equal focus on business and people.
• Manage and oversee effective and timely resolution of employee-relations matters in partnership with your manager and the People Partners.
• Attract recruit and retain a high-performing team and build a talent pipeline through networking and competitive recruiting.
• Oversee a consistent and timely Gucci onboarding experience for all newhires.

SalesPerformance

• Partner cross-functionally to drive and maximize sales performance to consistently achieve the overall sales target and KPIs while ensuring operational integrity and optimization of monthly profitability.
• Devise and drive collaborative and innovative initiatives to propel Gucci to capitalize on the first-mover advantage and seize market opportunities.
• Demonstrate sales leadership by playing an active role on the sales floor throughcoordinating front of house (FOH)andback of house (BOH)activitiesengagingwithtopclientsandensuringthehighestlevelof client service and hospitality.
• Oversee and ensure the management of stock levels to maximize full-price selling (for Full- price stores) and maintain a high sell-through as well as alignment with new productlaunches.
• Ensure the rollout of training priorities by all managers and the training team so that all people are fully educated on brand pillars and season strategy.
• Consistently drive with the Associate and the Team Managers the companys set KPIs by guiding and challenging them to create and implement strategies when performance standards are not met.
• Guide and ensure the effective allocation of staff resources and schedule to drive sales and maintain a high standard of client service.
• Keep up to date with competitors analysis; products sales trends people strategies clienteling activities and launches.

RunningtheHouse

• Adhere to and oversee the adherence to company policies and procedures including Operations People and Security.
• Manage and support stock levels through direct communication with key business departments to maximize full-price selling and maintain a high sell-through as well as alignment with new product launches.
• Comply with all Loss Prevention self-audits monthly cycle counts incident reporting and inventory reconciliations to ensure annual inventory shrinkage is below company target.
• Provide accurate monthly schedules and timely submission of payroll records for allemployees.
• Oversee incoming and outbound merchandise requests andshipments.
• Support and monitor the After Sales services instore.
• Oversee and support maintaining the Visual Merchandising standards set by the Global VMteam.
• Ensure optimal and consistent adherence to all key health safety and securityaspects.
• Maintain company assets organized in respect of the back-of-house and front-of-houseguidelines.
• Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards.

Key Requirements

• Minimum of 7 years of sales management experience in retail luxury retail or service-relatedindustry.
• Bachelors Degree in a related field ispreferred.
• High degree of ethics professionalism integrity and ability to inspire trust and influence ateam.
• Ability to analyze selling reports identify business trends and react quickly to the needs of the business.
• Proven ability to drive positive client experiences that build loyalty and deliver measurableresults.
• Ability to manage competing priorities in a fast-pacedenvironment.
• Proficiency with Microsoft Office software including Word Excel PowerPoint andOutlook.
• Industryawarenesscommercialknowledgeandstrongbusinessandfinancialacumen.
• Strongverbalandwrittencommunicationskillsandexcellentorganizationalskills.
• Passion for the FashionIndustry.
• Flexibility to work a retail schedule which will include evenings weekends andholidays.

Work Authorization

• Qualified candidates must have the proper work authorization to work in the United States

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process please contact us by email at.

When contacting us please provide your contact information the role you have applied to and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

EOE M/D/F/V

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