Personal Injury Intake Manager

Personal Injury Intake Manager

Newport Beach California Full-Time $75000 $95000 Benefits

Overview

Prevail Recruiting is proud to partner with one of the nationstop-ranked Personal Injury law firms headquartered right here inNewport Beach California.

We are seeking an experienced and motivatedIntake Managerto lead and optimize the firmsclient intake department the front line of communication for individuals seeking justice after life-changing events. This role is critical to ensuring that every prospective client receives the highest level of care empathy and responsiveness from their very first call.

If you have strong leadership instincts thrive in a fast-paced legal environment and take pride in creating a world-class client experience this is an incredible opportunity to join a firm known nationally for excellence compassion and results.

Key Responsibilities

• Oversee daily operationsof the intake team ensuring all calls web leads and referrals are handled with professionalism and empathy.
• Serve as thefirst point of contactfor potential clients setting the tone for trust compassion and confidence in the firms services.
• Train mentor and coachintake specialists to consistently deliver high-quality client interactions and accurate eligibility assessments.
• Implement and monitorintake performance metrics(response time conversion rate call quality etc.) to drive team efficiency and success.
• Coordinate onboardingfor new clients ensuring all documentation medical records and case details are captured accurately.
• Collaborate with attorneys and case managers to ensure a seamless transition from intake to active case management.
• Identify and recommendprocess improvements and technology enhancementsto streamline workflows and enhance data accuracy.
• Maintain and enforcequality assurance standards reviewing calls and documentation for professionalism compliance and completeness.
• Contribute to the firms growth by fostering apositive collaborative and client-centered culturewithin the intake department.

Qualifications

• 3 years of experiencemanaging or leading intake operations in a personal injury law firm (or closely related legal environment).
• Strong understanding ofpersonal injury case intake client eligibility assessment and insurance claim setup.
• Proven ability totrain motivate and develophigh-performing teams.
• Excellent verbal and written communication skills with a compassionate approach to client service.
• Proficiency with CRM and case management systems (e.g.Litify CasePeer RingCentral).
• Strong organizational analytical and multitasking skills.
• Bilingual (English/Spanish)preferred but not required.
• High emotional intelligence and professionalism when dealing with sensitive client matters.

Compensation & Benefits

Salary Range:$75000 $95000 (commensurate with experience)

Location:Newport Beach CA work steps away from the beach in one of the most desirable locations in the country

Benefits Include:

• ComprehensiveMedical Dental and Vision Insurance
• 401(k)with employer match
• Paid Time Off sick leave and holidays
• Life and AD&D insurance
• Ongoing training and advancement opportunities
• Free parking team events and a supportive collaborative environment

Why Join

This isnt just a management role its an opportunity toshape the first impressionof one of Americas premier personal injury firms. Youll lead a team that helps individuals in their most vulnerable moments and ensures their stories are heard.

The culture is warm fast-paced and growth-minded built on integrity teamwork and compassion all in a beautifulNewport Beachoffice setting surrounded by passionate professionals who genuinely love what they do.

Interested candidates:Apply throughPrevail Recruitingfor confidential consideration.

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