Reservations Manager (Saudi National)

Riyadh - Saudi Arabia

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Reporting to the Director of Revenue
To manage the reservations operations ensuring the hotel standards and procedures are fully known and followed.
To ensure a proper teamwork and supervise the reservation team at all times.
To ensure all incoming and outgoing room reservation request are attended and handled as per the hotel standards and procedures.
To attract guest and to enhance their loyalty providing a distinctive service through communication and sales skills in order to improve the hotels image and to increase revenue.
To recognize potential clients and to transmit information to the sales Department
To maintain a good commercial relationship with all the bookers: Guest/companies/Agencies.
To promote the Accor loyalty programs and the hotel promotions.
To act as representative of the Management when dealing with guest complaints or if a member of the reservation team is facing difficulties that she/he cannot solve on her/his own
To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recoding it.
To call Director of Revenue for advice in serious cases or if an approval is required.
To be fully aware of and to report all guest comments or complaints.
To ensure that telephone etiquette is properly used as per Sofitel standards.
To ensure a perfect knowledge of room types and rates structure among the reservation team.
To ensure the accuracy of all booking information entered in the PMS.
To ensure the Guest History records are accurately maintained and all recurring guest are pre-registered.
To ensure a perfect knowledge of the hotel configuration and products among the team members.
To ensure the achievement of Quality tools and yield Management performance with the reservation team.
To offer assistance at any time in the operation and monitor highlight and suggest improvements on any dysfunction.
To implement and follow up daily check lists.
To assist in securing external guest accommodation should an overbooking occur
To know the competitors and to gather information about their activities and Sales
Update availability and rates charts on TARS and other booking systems/channels.
To maintain database for ATACS follow up.
To respect schedules terms and deadlines as agreed with the management.
To ensure that all team members are aware of the outlet timings and promote the internal activities and events.
To ensure that all team members are updated with latest administrative organizational operational or other changes and news.
To liaise closely with sales on rate management.
To conduct a daily line up briefing with the reservation team to recapitulate task and activity.
To attend any inter-departmental meeting using this opportunity to encourage the interactivity with reservation team and to review the operational standards and procedures.
To share daily activity highlights with the Director Revenue including internal and external guest opportunities.
To be an ambassador of the hotel in and outside the work place.
To create an atmosphere of high morale and happy working relationship among the staff.
To conduct staff evaluations and surveys.
To develop staff motivation and performance through action plans.
To become involved in staff retention and satisfaction.
To ensure training and regular refresher courses are conducted and attended as scheduled.

Qualifications :

Degree in Business Administration Hotel Management.
Minimum of 4 years experience in Reservations.
Saudi National is mandatory

Remote Work :

Employment Type :

Full-time

Reporting to the Director of Revenue To manage the reservations operations ensuring the hotel standards and procedures are fully known and followed.To ensure a proper teamwork and supervise the reservation team at all times.To ensure all incoming and outgoing room reservation request are attended an...

Reporting to the Director of Revenue
To manage the reservations operations ensuring the hotel standards and procedures are fully known and followed.
To ensure a proper teamwork and supervise the reservation team at all times.
To ensure all incoming and outgoing room reservation request are attended and handled as per the hotel standards and procedures.
To attract guest and to enhance their loyalty providing a distinctive service through communication and sales skills in order to improve the hotels image and to increase revenue.
To recognize potential clients and to transmit information to the sales Department
To maintain a good commercial relationship with all the bookers: Guest/companies/Agencies.
To promote the Accor loyalty programs and the hotel promotions.
To act as representative of the Management when dealing with guest complaints or if a member of the reservation team is facing difficulties that she/he cannot solve on her/his own
To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recoding it.
To call Director of Revenue for advice in serious cases or if an approval is required.
To be fully aware of and to report all guest comments or complaints.
To ensure that telephone etiquette is properly used as per Sofitel standards.
To ensure a perfect knowledge of room types and rates structure among the reservation team.
To ensure the accuracy of all booking information entered in the PMS.
To ensure the Guest History records are accurately maintained and all recurring guest are pre-registered.
To ensure a perfect knowledge of the hotel configuration and products among the team members.
To ensure the achievement of Quality tools and yield Management performance with the reservation team.
To offer assistance at any time in the operation and monitor highlight and suggest improvements on any dysfunction.
To implement and follow up daily check lists.
To assist in securing external guest accommodation should an overbooking occur
To know the competitors and to gather information about their activities and Sales
Update availability and rates charts on TARS and other booking systems/channels.
To maintain database for ATACS follow up.
To respect schedules terms and deadlines as agreed with the management.
To ensure that all team members are aware of the outlet timings and promote the internal activities and events.
To ensure that all team members are updated with latest administrative organizational operational or other changes and news.
To liaise closely with sales on rate management.
To conduct a daily line up briefing with the reservation team to recapitulate task and activity.
To attend any inter-departmental meeting using this opportunity to encourage the interactivity with reservation team and to review the operational standards and procedures.
To share daily activity highlights with the Director Revenue including internal and external guest opportunities.
To be an ambassador of the hotel in and outside the work place.
To create an atmosphere of high morale and happy working relationship among the staff.
To conduct staff evaluations and surveys.
To develop staff motivation and performance through action plans.
To become involved in staff retention and satisfaction.
To ensure training and regular refresher courses are conducted and attended as scheduled.

Qualifications :

Degree in Business Administration Hotel Management.
Minimum of 4 years experience in Reservations.
Saudi National is mandatory

Remote Work :

Employment Type :

Full-time

Key Skills

Anti Money Laundering
Machine Shop
B2C
Account Management
Bus Driving
Administration Support

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About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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