IT Operations Manager (mfd)

• HOLYis the soft drink revolution: With our powdered drinks HOLY Energy HOLY Hydration and HOLY Iced Tea you get amazing taste across 50 flavors while maintaining a good consciencefor your body & the environment.
• Over 2M loyal customers: Started in a shared apartment by three best friends we have scaled to Europes fastest growing consumer brandand our cult-like community the HOLY Squad loves it: 4.6 stars on speak for themselves.
• From D2C to Global Omnichannel: In less than four years weve profitably scaled HOLY to more than 150M D2C revenue in DACH FR and the UK. Now scaling our retail business were on an exciting transition to becoming a true omnichannel rocketship.
• We are still just getting started: Backed by the worlds best consumer investors we aim to revolutionize the soft drink industry and build a generational love brand: tastier healthier & more sustainable. Our team of 100 people aims high (Coca-Cola were coming for you!).

• IT Infrastructure & Hardware Management: Own meeting-room audio-visual (AV) Wi-Fi and telephones at the temple; transition to owned hardware; maintain inventory/pricing/contract docs and manage returns (e.g. 100 devices).
• Onboarding & Access Management: Set up new colleagues with hardware SIM cards and account access; ensure secure provisioning and deprovisioning of software and systems.
• Cybersecurity & Compliance: Implement IT security standards (password policies device encryption MFA) ensure compliance with relevant regulations and reduce risks from unmanaged devices.
• Vendor & Provider Relations: Manage relationships with Topi Deeploi Grover 1&1 and other IT service providers to streamline procurement and support. Serve as the primary point of contact for all vendor inquiries especially during org audits.
• IT Helpdesk & Governance: Primary contact for troubleshooting to minimize downtime for on-site and remote teams; document and enforce IT security/onboarding/offboarding policies with an auditable compliance log (e.g. ticketing system with approval workflow for access and data provisioning)
• Scalability Projects: Build processes and systems to support HOLYs scale-up phase (128 people 20 new hires) preparing for future infrastructure growth. (e.g Quarterly backup & restore Phishing-resistant MFA on SSO MDM baselines enhanced Office Security Systems etc.)

• Technical Proficiency: Solid understanding of IT systems hardware procurement device management tools (MDM) and troubleshooting across platforms.
• Process Orientation:You build scalable systems and document workflows. You think in systems not one-off fixes.
• Security Mindset: You understand IT risks proactively implement security practices and ensure compliance with regulatory requirements.
• Problem-Solving:You diagnose and resolve technical issues quickly with minimal hand-holding.
• Collaboration & Communication: You explain IT processes clearly to non-technical colleagues. Youre a partner not a gatekeeper.
• Adaptability: Youre comfortable with change in a fast-scaling company. You improve processes proactively not reactively.
• Ownership Mentality: You take responsibility for IT infrastructure. You ensure smooth operations without constant oversight.
• Language Proficiency: Fluency in English and German is a must. You are able to communicate business needs effectively in both languages.

• A successful and growing company: Join a company that has been growing profitable and quickly for the last 36 months and have just raised a series B while many other e-commerce companies are struggling.
• Huge impact:Enjoy huge impact to shape HOLYs internationalisation in a top market.
• Awesome team:Join an awesome team of colleagues who are ambitious funny down-to-earth and authentic. Get to know us and see for yourself!
• Top product: Marketing is important but a good product is essential. Our differentiated soft drinks have won over customers. Check out our reviews or contact us for free samples.
• Startup culture: Join a startup culture that values flat hierarchies fast pace and personal development. With us you can make a real impact.
• Perfect setup:Enjoy a perfect setup that includes all the requirements of a modern employer such as a central office in Berlin Prenzlauerberg flexible working hours and much more.
• Competitive comp. equity: Join us at a pivotal stage of hypergrowth. We offer a strong salary and meaningful equitygiving you the chance to share in our current success and benefit from the massive upside as we scale.
• How we support your growth: flexible hours 28 vacation days 30 work-from-abroad days 1500 learning budget Urban Sports Club membership public transport subsidy and biannual 360 feedback tied to your compensation.

If you have any questions or feedback please send an email to .