Sr. Director, Community & Experience League

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The Opportunity

Join us to lead grow and define the vision for the ultimate community of Adobe customers! In this role you will deliver and execute the strategy to turn our customers into enthusiastic advocates by building knowledge connections and deepening relationships from adoption to advocacy!

What Youll Do

The Vision and Strategy

• Serve as a primary customer and market-facing evangelist for Adobes products and practitioners.

• Build vibrant and engaging communities of Adobe marketers in the agentic era

• Define and lead the vision for a unified learning platform to drive product mastery ecosystem loyalty value realization and customer success.

Platform Leadership

• Build the ultimate experiential learning destination leveraging AI for personalization gamification and credentialing.

• Ensure global scalability accessibility and seamless integration with Adobes ecosystem.

• Partner across the enterprise to align learning pathways with product evolution and go-to-market priorities.

• Lead adoption marketing motions that ensure Adobe customers develop the skills needed to successfully adopt their enterprise products and discover the products most compelling features.

Content and Curriculum

• Work across the enterprise with a cross-functional team to build compelling and engaging content including in-product guides email nurtures webinars and co-authored content with expert customers.

• Nurture advocacy in customer communities and deliver in-person and virtual skill building events oversee user groups worldwide grow an expert champion program and deliver an annual success recognition gala.

• Establish frameworks for microlearning simulations and generative AI-driven knowledge assistance.

• Ensure all educational content reflects Adobes brand voice innovation ethos and values.

• Led an engagement and training program for the marketing community with broad reach in partnership with other organizations inside Adobe.

• Establish performance metrics that connect engagement to retention and growth.

• Lead a team of data analysts that oversee organic traffic metrics (SEO) produce statistical models that predict retained revenue from content and product feature usage and implement Adobe technology to deliver personalized content to users at scale.

Ecosystem and Community

• Build and nurture a vibrant learner community through recognition programs leaderboards and career pathways.

• Partner with universities certification bodies and professional associations to expand Adobe credentials market value.

• Represent Adobe externally as a thought leader in digital learning and ecosystem enablement.

What youll need to succeed

• A minimum of ten years of experience in customer marketing product management data analytics or community leadership with deep expertise in digital customer engagement at scale

• Experience leading teams in an agile software development environment including user stories and use cases functional and non-functional requirements and acceptance criteria to clearly define and communicate new services features and capabilities

• A proven track record of building and growing global community or enablement programs that deliver measurable impact

• Strong executive presence and cross-functional leadership with the ability to influence across product marketing and field organizations

• Analytical rigor and storytelling abilitytranslating data feedback and insights into compelling narratives and business outcomes

• Passion for customer connection and celebration grounded in empathy and creativity

• Bachelors degree required; MBA or equivalent experience preferred

At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

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