INTRODUCTION |
Company Overview: BioMatrix is a nationwide independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey staying focused on optimal clinical outcomes. Schedule Status & Location: Monday Through Friday From 8am Central Standard Time To 5pm Central Standard Time
It is anticipated that an incumbent in this position will operate in a hybrid capacity working three (3) days on-site at our Ambulatory Infusion Clinic location in Oklahoma City OK and working two (2) days remotely.
Schedule status and location subject to change based on business needs.
Job Description: The Patient Care Coordinator (PCC) role in conjunction with assigned Regional Care Coordinators (RCCs) and Region Managers (RMs) is responsible for patient retention; ongoing patient service communications placing medication orders and coordinating chronic disease state medications for home administration. A PCC is capable of serving as a liaison between RCCs patient physician office referral source and other service-cycle departments of our company (i.e. Intake Pharmacy and Reimbursement) as requested. PCC proactively monitors all aspects of patient services that directly impact quality and safety of care and patient retention. |
|
QUALIFICATION REQUIREMENTS |
- HS diploma or GED required
- Minimum of two (2) years of experience in high-volume call center environment required
- High level computer and internet skills (e.g. Microsoft Office Suite).
|
QUALIFICATIONS PREFERRED |
- College degree preferred but not required.
- Bilingual skills are a plus but not required.
- Health promotion/maintenance experience preferred but not required.
- Excellent understanding of hemophilia immune deficiency and other chronic disease states that are treated with IG as well as similar chronic disorders.
- Understanding of the application of IG and hemophilia treatments and the various infusion administration methods.
- 3-5 years experience in the chronic disease/disorder community.
|
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES |
Patient Care and Retention
- Represent the Companys pharmacy service model and reflect corporate image in all interactions.
- Work in coordination with reimbursement and pharmacy to ensure proper medication orders timely delivery and proper care and follow through for all patient medication needs as assigned.
- Utilize phone computer and other communication devices. May be called upon for information or assistance in the event of a patient emergency.
- Responsible for patient records and notations. Patient notes must be accurate timely and appropriately documented in CPR as directed by pharmacy operations team.
- Receive and input patient referrals when appropriate from direct patient referral sources and/or RCC.
- Attend consumer group events as requested by supervisor.
- Assist the sales team if needed on physician visits and/or local/regional events.
- Participate in biweekly specialty sales update calls.
- Interact with RCC internal pharmacy teams referring/prescribing physicians nurses and customer/patients as appropriate.
- Regular ongoing/continual contact with patients as necessary to maintain patient relationship business and proper medication profile and in-home medication for treatment.
- Maintain minimum monthly communication/contact with patients as necessary to maintain patient relationship business and proper medication profile and in-home medication for treatment.
- Obtain necessary information and generate patient new/refill orders in a timely manner.
- May provide delivery service to patients when necessary and approved by direct supervisor.
- Assist Reimbursement Specialist team members in searches of alternative reimbursement resources when necessary.
- Obtain information necessary for continuity of care and timely reimbursement processes including but not limited to - updated patient statistics (weight height etc.) allergies updated health issues insurance changes etc. (should be obtained by a monthly patient checklist).
- Track and confirm delivery arrival with patient and obtain paper delivery signatures. Document every patient delivery as directed by Pharmacy Operations Team.
- Partner with internal staff to resolve delivery issues when medication deliveries are delayed for any reason.
- Work closely with patients pharmacy and internal staff in the event of a medication recall.
- Continuously strive to improve processes service quality to internal and external customers.
- Communicate thoroughly timely and regularly with direct supervisor.
- Comply with Company policies and procedures. Work in a safe manner and report any injury safety hazard or program violation.
- Ensure that personal conduct all communications and home office space is consistent with HIPPA Compliance program.
- Other duties as assigned.
|
KNOWLEDEGE SKILLS AND ABILITIES REQUIREMENTS |
- Strong customer service skills focus and dedication.
- Excellent interpersonal and organizational skills.
- Effective verbal and written communication skills.
- Self-motivated self-reliant and team-oriented.
Communication Skills - Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Computer Skills - Become and remain proficient is all programs necessary for execution of position.
|
PHYSICAL DEMANDS AND WORK ENVIRONMENT |
- This position requires constant sitting with occasional walking standing kneeling or stooping.
- This position requires the use of hands to finger handle or feel objects and the ability to reach with hands and arms.
- This position requires constant talking and hearing.
- Specific vision abilities required by this job include close vision and the ability to adjust focus.
- This position must occasionally lift and/or move up to 20 pounds
- Required to move/lift physical hardware.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process please contact the BioMatrix People & Culture team ator 954.385.7322 x 1425.
While performing the duties of this job the employee is occasionally required to stand; walk; sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. |
OTHER |
- Will participate in legal and ethical compliance training each year.
- Will consistently behave in compliance with the BioMatrix LLCs legal and ethical policies and procedures.
- Will abide by the policies of BioMatrix LLC as set forth in the Compliance Manual.
- Will not participate in any conduct considered to be unethical or illegal.
EXPECTATION FOR ALL EMPLOYEES Supports the organizations mission vision and values by exhibiting the following behaviors: integrity dedication compassion enrichment and enthusiasm places patients first is all-in with stacked-hands and is focused on relentless consistency wins. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties responsibilities and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple competing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organizations services (may include: visitors patients employees or others). All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. |
Required Experience:
IC
INTRODUCTIONCompany Overview:BioMatrix is a nationwide independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and...
INTRODUCTION |
Company Overview: BioMatrix is a nationwide independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey staying focused on optimal clinical outcomes. Schedule Status & Location: Monday Through Friday From 8am Central Standard Time To 5pm Central Standard Time
It is anticipated that an incumbent in this position will operate in a hybrid capacity working three (3) days on-site at our Ambulatory Infusion Clinic location in Oklahoma City OK and working two (2) days remotely.
Schedule status and location subject to change based on business needs.
Job Description: The Patient Care Coordinator (PCC) role in conjunction with assigned Regional Care Coordinators (RCCs) and Region Managers (RMs) is responsible for patient retention; ongoing patient service communications placing medication orders and coordinating chronic disease state medications for home administration. A PCC is capable of serving as a liaison between RCCs patient physician office referral source and other service-cycle departments of our company (i.e. Intake Pharmacy and Reimbursement) as requested. PCC proactively monitors all aspects of patient services that directly impact quality and safety of care and patient retention. |
|
QUALIFICATION REQUIREMENTS |
- HS diploma or GED required
- Minimum of two (2) years of experience in high-volume call center environment required
- High level computer and internet skills (e.g. Microsoft Office Suite).
|
QUALIFICATIONS PREFERRED |
- College degree preferred but not required.
- Bilingual skills are a plus but not required.
- Health promotion/maintenance experience preferred but not required.
- Excellent understanding of hemophilia immune deficiency and other chronic disease states that are treated with IG as well as similar chronic disorders.
- Understanding of the application of IG and hemophilia treatments and the various infusion administration methods.
- 3-5 years experience in the chronic disease/disorder community.
|
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES |
Patient Care and Retention
- Represent the Companys pharmacy service model and reflect corporate image in all interactions.
- Work in coordination with reimbursement and pharmacy to ensure proper medication orders timely delivery and proper care and follow through for all patient medication needs as assigned.
- Utilize phone computer and other communication devices. May be called upon for information or assistance in the event of a patient emergency.
- Responsible for patient records and notations. Patient notes must be accurate timely and appropriately documented in CPR as directed by pharmacy operations team.
- Receive and input patient referrals when appropriate from direct patient referral sources and/or RCC.
- Attend consumer group events as requested by supervisor.
- Assist the sales team if needed on physician visits and/or local/regional events.
- Participate in biweekly specialty sales update calls.
- Interact with RCC internal pharmacy teams referring/prescribing physicians nurses and customer/patients as appropriate.
- Regular ongoing/continual contact with patients as necessary to maintain patient relationship business and proper medication profile and in-home medication for treatment.
- Maintain minimum monthly communication/contact with patients as necessary to maintain patient relationship business and proper medication profile and in-home medication for treatment.
- Obtain necessary information and generate patient new/refill orders in a timely manner.
- May provide delivery service to patients when necessary and approved by direct supervisor.
- Assist Reimbursement Specialist team members in searches of alternative reimbursement resources when necessary.
- Obtain information necessary for continuity of care and timely reimbursement processes including but not limited to - updated patient statistics (weight height etc.) allergies updated health issues insurance changes etc. (should be obtained by a monthly patient checklist).
- Track and confirm delivery arrival with patient and obtain paper delivery signatures. Document every patient delivery as directed by Pharmacy Operations Team.
- Partner with internal staff to resolve delivery issues when medication deliveries are delayed for any reason.
- Work closely with patients pharmacy and internal staff in the event of a medication recall.
- Continuously strive to improve processes service quality to internal and external customers.
- Communicate thoroughly timely and regularly with direct supervisor.
- Comply with Company policies and procedures. Work in a safe manner and report any injury safety hazard or program violation.
- Ensure that personal conduct all communications and home office space is consistent with HIPPA Compliance program.
- Other duties as assigned.
|
KNOWLEDEGE SKILLS AND ABILITIES REQUIREMENTS |
- Strong customer service skills focus and dedication.
- Excellent interpersonal and organizational skills.
- Effective verbal and written communication skills.
- Self-motivated self-reliant and team-oriented.
Communication Skills - Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Computer Skills - Become and remain proficient is all programs necessary for execution of position.
|
PHYSICAL DEMANDS AND WORK ENVIRONMENT |
- This position requires constant sitting with occasional walking standing kneeling or stooping.
- This position requires the use of hands to finger handle or feel objects and the ability to reach with hands and arms.
- This position requires constant talking and hearing.
- Specific vision abilities required by this job include close vision and the ability to adjust focus.
- This position must occasionally lift and/or move up to 20 pounds
- Required to move/lift physical hardware.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process please contact the BioMatrix People & Culture team ator 954.385.7322 x 1425.
While performing the duties of this job the employee is occasionally required to stand; walk; sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. |
OTHER |
- Will participate in legal and ethical compliance training each year.
- Will consistently behave in compliance with the BioMatrix LLCs legal and ethical policies and procedures.
- Will abide by the policies of BioMatrix LLC as set forth in the Compliance Manual.
- Will not participate in any conduct considered to be unethical or illegal.
EXPECTATION FOR ALL EMPLOYEES Supports the organizations mission vision and values by exhibiting the following behaviors: integrity dedication compassion enrichment and enthusiasm places patients first is all-in with stacked-hands and is focused on relentless consistency wins. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties responsibilities and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple competing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organizations services (may include: visitors patients employees or others). All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. |
Required Experience:
IC
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Job Location:
Hourly Salary:
$ 18 - 25
Posted on:
22 hours ago
Vacancies:
1 Vacancy
