Full Stack Conversational Designer

What you will do:

• Execute along the entire design process from strategy to research to final UI and when appropriate even code

• Anticipate customer intent for both conversational prompts and internal search queries to ensure a smooth positive and efficient product discovery experience

• Teach AI assistance NLU and communication skills to deliver a satisfying conversational experience

• Turn data into understanding; using internal site search analytics and conversational insights to improve product taxonomy search filtering and conversational flows.

• Turn knowledge or complex business process into a natural conversation

• Structure conversations (flows)

• Research to understand how people talk and what their needs our specific to our bots

• Study different ways that users ask for things or express the same idea

• Write and test sample dialogues to inform design of conversational experiences

• Build and integrate Dialogflow agents to power intuitive user-centered conversations

• Create best practices for conversational experiences

• Turns words into resonating dialog

• Adding tone of voice and personality(persona) to the conversations

• Apply psychology- understanding the human centric part of the conversation

• Collaborate with product management the agile team release train engineer (RTE) and shared services to deliver product features and functionality that meet or exceed customer needs and business goals.

• Collaborate with product management to use customer feedback research market and data analysis to validate product/service roadmap direction.

• Collaborate daily with cross-functional teams to solve problems provide feedback and accept completed work.

• Collaborate with marketing web business leads customer care IT and finance to identify design deliver and report on assigned services/products.

• Prepare and participate in PI planning iteration planning backlog refinement demos and retrospectives.

• Performs other duties as assigned.

• Design and develop conversational experiences using large language models (LLMs) to create engaging and effective interactions.

• Stay informed on the latest advancements in LLMs and conversational AI to continuously improve design and development practices

When you will work:

• Monday to Friday 8 am to 5 pm
• 4 days in office in Wyoming MI and 1 day remote

What you will bring to the table:

• Bachelors Degree in Information Technology Business Administration or related field required

• Leading SAFe (SA) SAFe for Teams (SP)or SAFe Product Owner/Product Manager (PO/PM) Conversational Design Prompt Engineer Certification preferred

• 2 years of business or systems analysis experience preferred

• Conversational Design Certified preferred

• Excellent listening and communication skills both written and verbal; comfortable speaking in front of large groups is a plus

• Able to prioritize work by thinking holistically to consider customer and enterprise needs not just team needs

• Able to decompose complex features into user stories that can be completed in a few days

• Able to tell a story and help the team demonstrate its results even when the solution may not have a user interface

• Able to negotiate with business and technical colleagues at several levels in the organization

• Familiar with different interactions on desktop tablet and mobile devices

• Understanding of user centered design principles is a plus

• Understanding behavior-driven development is a plus

• Experience creating charts and graphs in Excel or Google sheets to show trends

• Self-directed and takes initiative to solve problems in a collaborative and time effective manner

• Has a sharp eye for detail and excellent organization skills

• Ability to adapt deliverables and plans as priorities shift

• Ability to juggle multiple initiatives in a dynamic highly collaborative environment

• User Acceptance Testing experience

• Conversation Design

• AI Training