Environmental Services Lead FT-Cinco Ranch

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Interacts in a positive professional manner with patients family and staff. Actively leads/participates in meetings and huddles and contributes to a dynamic team focused work unit to achieve optimal results.

• Ensures employees are well supported and provided with the most up-to-date training and department communications through rounding and cross-unit work assignments.

• Facilitates teamwork by anticipating staffs needs for assistance and responding positively to requests. Makes contributions to the departments work effort as a whole.

• Responds promptly and positively to requests for assistance from patients staff and visitors. Responds to all assignments to create an environment that is conducive for healing.

• Performs efficient room cleaning processes ensuring timely patient admissions.

• Monitors workload fluctuations and work output of EVS staff works with management to adjust assignments as appropriate to ensure timely delivery of department services.

• Follows department process for room cleaning and discharge inspections as appropriate with the goal of meeting or exceeding HCAHPS or other identified cleanliness scores.

• Achieves discharge daily room cleaning and assigned area turn-around times to meet goals as appropriate.

• During discharge activity tracks logs and notifies appropriate management of safety and repair needs for equipment. Performs safety checks and ensures regular maintenance of all major housekeeping equipment.

• Communicates and documents any facility or patient related issues to management. Corrects minor safety hazards.

• Appropriately uses and stores chemicals paper goods supplies and equipment utilized during a shift.

• Prioritizes department daily tasks and independently manages time effectively minimizing incidental overtime.

• Facilitates strategic staff scheduling in coordination with management to reduce overtime and ensure adequate coverage.

• Assumes responsibility for growth and development. Participates in continuing education and in-service programs.

• Contributes ideas towards improving the efficiency and effectiveness of department processes.

• High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of post-secondary education etc.) preferred

• One year of progressive responsibility in Environmental Services or related field preferred

• Two years of Environmental Services hospital experience preferred

• DOTHAZMAT Certification (DOT) -- US Department Of Transportation Hazardous Materials Certification (renewed every 3 years) within 90 days

• DL - Driver License - State Licensure

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through on-going skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Proficient computer skills including but not limited to knowledge of Microsoft Office software

• Adapts to multiple ongoing priorities with minimal supervision including but not limited to organizing workflows and actively participating in problem solving

• Demonstrate efficient and safe use of housekeeping equipment and chemicals

• Demonstrates the ability to access information both in the department and within the system to support the department as appropriate

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs Yes
• Business professional No
• Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Houston Methodist (HM) is one of the nations leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital its flagship academic hospital in the heart of the Texas Medical Center and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute a comprehensive residency program a global business division numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall HM employs over 25000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treated more than 6333 international patients from more than 76 countries. Houston Methodist Global Health Care Services consulting and education divisions also provide advisory services and training and development to health care organizations around the world.