International Strategic Response Manager, APAC

About the Role

As International Strategic Response Manager (APAC) you will play a critical role in ensuring Roblox remains operational and compliant in markets within the APAC region by coordinating high-priority regulatory requests. Youll partner closely with regional/country leaders to manage execution triaging various requests tracking progress through resolution and signaling when cross-functional communication or escalation is appropriate.

This role sits at the intersection of International Policy Legal Product and Engineering teams requiring exceptional program management communication and cross-functional alignment skills.

This is a full-time hybrid role based in our San Mateo Headquarters reporting to the Head of International Strategy and Ops. Expected working hours include 12:00pm to 8:00pm Pacific in order to align with time zones in APAC.

You Will:

• Develop strategic response plans for regional escalations that integrate cross-functional workstreams across Comms/PR Product Safety Operations Legal and Policy.
• Manage end-to-end execution of inbound regulatory requests ensuring timely triage stakeholder alignment and clear tracking through resolution.
• Partner closely with regional heads and country managers to provide real-time visibility into active issues emerging risks and outcomes in your region.
• Act as the operational hub connecting Policy Legal Product Policy Safety Ops and Engineering driving clarity of ownership and consistent communication across all response items.
• Maintain and refine tracking dashboards and documentation proactively flagging when internal escalation or external communication is needed.
• Help build a repeatable scalable process for handling critical inbound requests across markets including defining SLAs templates and reporting standards.
• Assess the impact and risk of incoming issues prioritizing based on regulatory exposure user impact and operational urgency.
• Capture lessons learned after each resolution and contribute to ongoing improvements in response frameworks tooling and workflows.

You Have:

• 7 years of experience in program or project management policy operations trust & safety or regulatory response ideally in a global or technology company.
• Ability to create strategic cross functional plans to resolve escalatory issues.
• Proven track record managing cross-functional incident or escalation workflows under tight deadlines.
• Strong understanding of regulatory dynamics in online platforms digital media or user-generated content environments.
• Excellent communication skills and judgment in escalating sensitive issues.
• Comfort working across multiple time zones and managing relationships in diverse cultural contexts.
• High attention to detail structured thinking and ability to create clarity from ambiguity.
• Experience with project tracking tools (Asana Airtable Jira or similar).
• Deep knowledge and understanding of cultural norms in any of the APAC regions.

Required Experience:

Manager