Box Office Attendant Day Shift

JOB SUMMARY:

The primary responsibility of the Box Office Attendant is to provide guests with a positive initial experience at the Delta Center. The Box Office Attendant will aid guests with accurate event information and help them purchase tickets to events. This position is expected to work cohesively with all employees to maintain an elevated level of guest service. This position is for Monday - Friday 1:00pm to 5:00pm on event days only.

DUTIES & RESPONSIBILITIES:

• Provide all guests with a positive first impression of the Delta Center
• Accurately operate the computer ticketing system to sell tickets to events
• Provide information regarding Delta Center events and facilities
• Navigate multiple apps including but not limited to SeatGeek and the Utah Jazz & Utah Mammoth apps
• Assist with miscellaneous box office projects as directed
• Protect the reputation of the company
• Exemplify the mission and values: transparent all in community obsessed one team and scrappy
• Other duties as assigned

COMPETENCIES:

• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Manages Complexity - Making sense of complex high quantity and sometimes contradictory information to effectively solve problems.
• Tech Savvy - Anticipating and adopting innovations in business-building digital and technology competency

QUALIFICATIONS:

• Must be at least 18 years of age
• Ability to communicate positively with guests to identify their needs efficiently and courteously
• Ability to develop a growing knowledge of a digital ticketing system
• Ability to think quickly handle real-time issues and present solutions
• Basic math and computer skills
• Prior customer service experience preferred

PHYSICAL DEMANDS:

• This person must be able to communicate and express themselves both written and verbally
• This person must be able to observe inspect estimate and assess
• This person must be able to sit stand bend walk and climb stairs for long periods of time
• This person must be able to lift 20 lbs

Delta Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us at to request an accommodation.

Note: The need may arise to revise supplement or rescind portions of this job description and Delta Center reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.