Collections Officer
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Job Location:
Northampton - UK
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Collections Officer
6-Month FTC Northampton
36286 per annum
37 hours per week MondayFriday
We are recruiting on behalf of our client for a Collections Officer to join their established income team on a 6-month fixed-term contract. This role is responsible for managing a designated patch of tenants providing a proactive and supportive rent-collection service that helps maximise income while sustaining tenancies.
Duties
- Act as the main point of contact for all rent-related enquiries within an allocated patch.
- Carry out daily communication with tenants via phone email text office appointments and home visits.
- Maximise income through effective rent and service-charge collection while ensuring vulnerable tenants receive appropriate support.
- Offer basic financial guidance including budgeting support benefit checks and income-maximisation advice (including UC HB and DHPs).
- Negotiate realistic repayment arrangements and monitor compliance.
- Support tenants with benefit applications ensuring claims are completed accurately and on time.
- Maintain accurate records across all systems and respond to all service requests within required timescales.
- Prepare and submit legal documentation for rent-arrears cases and when required attend court hearings and evictions on behalf of the organisation.
- Work collaboratively with external agencies such as Citizens Advice Community Law Service DWP and local authorities to support tenants and secure income.
- Keep up to date with welfare reform benefit legislation and housing-related changes.
The Candidate
- Background in debt recovery income collection or similar
- Knowledge of Housing Law Housing Benefit Universal Credit and welfare-reform measures
- Strong communication skills with the ability to support tenants in challenging circumstances
- Confident negotiating and managing repayment plans
- Competent IT skills and accurate record-keeping
- Ability to work independently including lone working
- Strong organisational skills with the ability to prioritise
- Full UK driving licence
Required Experience:
Unclear Seniority
Key Skills
- CCTV
- Federal Agencies
- Customer Service
- Clearance
- Facility
- Suspicious Activity
- Property Damage
- Public Safety
- Daily Operations
- Professional Development
- Access Control
- Communication
- General Public
- Procedures
- Powerpoint
About Company
ACS Staffing Solutions is an experienced recruitment agency based in the Midlands. We specialise in temporary and permanent recruitment across the UK.
