Job Description Summary

Job Description

What impact youll make:
The Senior Staff Service - Market Systems Software (MMS) Technical Manager is the critical link between technical execution and customer satisfaction ensuring that the deployment of GEVs MMS software aligns with GEVs contractual commitments to its role ensures efficient execution and supports timely value delivery across major customer implementations and life cycles.

Leveraging your deep technical expertise you will play a key role in estimating and leading the implementation of GEVs MMS software ensuring that customer needs are met with precision accuracy and reliability.
In this capacity you will work closely with the Project Manager (PM) and engage in a high degree of customer interaction and consultancy with product and project teams across Asia and globally.
This position is primarily customer-focused and requires a combination of inter-personal technical and product skills. Candidates must be agile and capable of handling a wide range of responsibilities adapting to diverse challenges as they arise.

Essential Responsibilities

This role is a combination of leadership technical expertise and collaborative skills to drive successful implementation to foster positive customer relationships. The key responsibilities for this position are (but not limited to):

• Technical Implementation Leadership:The role involves leading the development and execution of technical plans to achieve customer outcomes specifically for named accounts. This requires a strategic approach to implementation activities leveraging product and technical expertise to ensure successful deployment.
• Effective Communication and Coordination:Coordinating implementation activities and maintaining effective communication with both internal teams and external clients is crucial. This helps in aligning efforts across various functions and ensuring clarity in project execution.
• Customer Engagement:Managing customer interactions to establish credibility and trust is essential. This includes providing clear guidance maintaining open communication and connecting customers to appropriate resources positioning oneself as a reliable business advisor.
• Cross-Functional Collaboration:Successful delivery of implementations requires collaboration across different functions to meet schedule cost and quality commitments. Engaging with sales for presales and tender product engineering works highlights the need for cross-functional teamwork.
• Continuous Improvement:Leading efforts to develop tools and processes that enhance implementation deliverables underscores the importance of continuous improvement and innovation.
• Agile and DevOps Practices:An agile mindset and understanding of DevOps concepts are important for working with Scrum Teams and applying automated processes to daily deliverables ensuring efficient and reliable software deployment.
• Project Technical Management and Risk Mitigation:Communicating effectively with project stakeholders on technical items like status risks and scope is collaboration with the Solution Design team validating project scope and managing change requests or risks with mitigation plans are key responsibilities.

Qualifications and Requirements

• Bachelors degree in Information Technology Computer Science Physics Electrical Engineering or related Engineering Discipline from an accredited university or college
• Proven experience in a senior technical consultancy role within the electrical utility industry especially with Operational Technologies such as any of MMS EMS DMS OMS solutions.
• Experience with energy & ancillary services markets such as Day Ahead (DA) & Real time (RT) is a plus. High level understanding of market systems solution from an OT standpoint is desirable.
• Minimum of 15 years related work experience managing complex projects integration of 3-4 systems leading engineering teams implementing a suite of products and engaging directly with customers.

Desired Characteristics

• Technical Leadership:Proven track-record of leading the delivery of MMS projects. This involves ensuring that customer specifications are met with precision accuracy and reliability.
• Collaboration and Coordination:Working closely with Project Managers and engaging with both product and project teams across Asia and globally is essential. This collaboration ensures alignment and smooth execution of projects.
• Customer Interaction:Being customer-focused the role requires a high degree of interaction and consultancy necessitating strong interpersonal skills to manage relationships and expectations effectively.
• Adaptability:The ability to handle diverse challenges and responsibilities is crucial as therole involves navigating various technical and customer-related scenarios.

As GE Vernova is a global organization working across different time zones and monitoring reading and responding to contact outside normal working hours can be expected.

Additional Information