Scheduling Coordinator (2nd shift)
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Job Location:
Philadelphia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
TheAlways Best Care 2nd shift Scheduling Coordinatoris responsible for responding in a timely professional and courteous manner to customer inquiries and complaints. The Scheduler will provide effective customer service for all internal and external customers by using excellent in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. The Scheduler will be required to attend training on an as needed is important to note the shift hours below requires weekend availability.
The2nd shift Home Healthcare Scheduler will workWednesdays - Sundays from 2:30p to 11:00p .
Essential Duties/ Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Answers inquiries by clarifying desired information; researching locating and providing information in a timely and accurate manner
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfills request by clarifying desired information; completing transactions; forwarding request
- Recognizes opportunities to start up new accounts by explaining the services we have to offer for both skilled and non-skilled agencies
- Enhances organization reputation by accepting ownership for accomplishing new and different request; exploring opportunities to add value to job accomplishments
- Notify supervisor of ongoing problems
- Performs other related duties assigned
Required Education/ Experience
- High School Diploma or GED equivalent required
- Strong customer service skills & 2 years of previous customer service experience (i.e. scheduling taking inbound calls and making outbound calls)
- 2 years of experience with case management systems
- Knowledge of medical terminology
- Problem solving skills
- Data entry skills
- Excellent computer skills and proficiency in Microsoft Office suite
- Excellent verbal and written communication skills
- Able to maintain confidentiality
- Able to work under minimal supervision
How to Apply:
Interested candidates should submit a resume and brief cover letter to Join our team and help make a difference in the lives of patients and their families every day.
We offer a competitive benefits package which include medical dental vision life insurance paid time off (PTO) 401(k) plan position related education expenses program client referral program and more
Always Best Care Senior Services is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age race creed color natural origin qualified disability or veteran status ancestry marital status sexual orientation sex or any other legally protected category.
Required Experience:
IC
Key Skills
- Crisis Management
- Restaurant Experience
- Customer Service
- Computer Skills
- Interviewing
- Math
- Warehouse Experience
- Sterile Processing
- Warehouse Management System
- Leadership Experience
- Supervising Experience
- Manufacturing
About Company
Always Best Care of Monmouth County has job opportunities available for Certified Home Health Aides in Toms River and the surrounding areas of Brick and Ocean C...
