Knowledge Manager (Transformation)
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Job Summary
At Ayvens progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.
Exciting opportunity within Strategy & Transformation for a Knowledge Manager who will assume responsibility for ensuring that critical institutional knowledge is identified captured structured and transferred into standardized formats that will enable continuity of operations.
As the successful applicant you will support the knowledge lead with designing the knowledge capture approach and be responsible for coordinating and overseeing the end-to-end knowledge capture and transfer process ensuring the right knowledge is available to the right people throughout the business integration process.
This role will initially offered for a fixed termof 18 months to ensure/oversee knowledge transfer.
Responsibilities
Develop and maintain the Knowledge Transfer Framework templates and standards.
Work with business leads to identify critical knowledge areas processes and capabilities.
Coordinate with business analysts knowledge authors and subject matter experts to capture tacit and explicit knowledge.
Review edit and validate captured content for accuracy completeness and compliance.
Maintain the central knowledge repository
Ensure consistency and taxonomy alignment across all knowledge types aligned to business capabilities.
Support validation by knowledge receivers.
Establish a review cycle to ensure knowledge remains current
Input into user access management linking critical knowledge to the right roles so that colleagues can view relevant knowledge easily
Input into structured training programme design and delivery
Skills Experience & Background
Proven experience in knowledge management technical documentation or related roles.
Expertise in technical writing process documentation and taxonomy.
Experience with knowledge repositories
Strong organizational and project coordination skills.
Ability to work with subject matter experts and translate tacit knowledge into clear outputs.
Knowledge of financial services and/or fleet management desirable.
Excellent communication and stakeholder engagement skills.
Exposure to mergers acquisitions or large-scale change programs would be advantageous.
What We Can Offer
Salary range between 48000 - 58000
Generous contributory pension scheme
25 days holiday in addition to bank holidays
Volunteering days to assist in charity work
Sustainability Initiatives
Holiday buy / sell (subject to conditions)
Generous Employee Referral Scheme (1000)
EV charging points bike storage car parking
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse inclusive enjoyable and authentic workplace so if you are excited by this or any role at Ayvens but your experience doesnt exactly align we would encourage you to apply regardless! Whats the worst that can happen!
Why Ayvens
With over 3.4 million vehicles managed across more than 42 countries we provide full-service leasing flexible subscription services fleet management services and multi-mobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.
*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.
Required Experience:
Manager
Key Skills
- System Architecture
- Records Management
- Zendesk
- Customer Support
- Live Chat
- IT Service Management
- ITIL
- Sharepoint
- Metadata
- Knowledge Management
- Intelligence Analysis
- Content Management
About Company
Somos a Ayvens (antiga LeasePlan), líder global em mobilidade sustentável. E num mundo que precisa de formas mais intuitivas e sustentáveis de mobilidade, estamos empenhados em fazer a vida de todos os nossos clientes fluir melhor, desde grandes empresas a particulares.
