Information Systems Service Desk Agent

The Opportunity

The UK Sports Institute have an exciting opportunity for a Service Desk Agent on a full time basis - Fixed Term 31st March 2026

A snapshot of the role

Join the UKSI Information Systems (IS) team and play a key role in delivering exceptional technical support across the organisation. You will provide high-quality assistance advice and request fulfilment via phone email and other channels as well as hands-on support at our sites.

Youll ensure all issues are logged accurately within our online Ticketing System escalating incidents where required and working collaboratively with S2 resolvers to maintain service performance.

The role also includes administering Azure Active Directory and MS Exchange alongside troubleshooting across the Microsoft 365 suite.

If you feel you can bring the expertisewe require to help us shape our future we very much look forward to hearing from you.

Equality Diversity and Inclusion

At the UKSI we aspire to have a workforce that is diverse and representative of all sections of society not only by characteristic but by thought and perspective. We believe a diverse workforce enables growth and creates a sustainably inclusive workspace for all employees.

If there is something we can do to help make the recruitment process or the job more accessible let us know!

Safer Recruitment

We are committed to providing a safe and inclusive environment here at UKSI. All applications for all roles within our organisation will be subject to safer recruitment principles. Applicants will be required to complete a self-declaration form will have references checked and dependent upon role may be required to obtain Enhanced DBS vetting.

Application Method: To be considered for this World Class Opportunity candidates will be required to submit a CV and answer the application questions via the UKSI careers portal. The answers to the application questions should bring your CV to life by highlighting your relevant skills experience and attributes that would make you the ideal candidate for this role.

Important: Once you begin your application on the portal you will have the option to type your answers in a free text box however if you would prefer you may upload your answers with your CV. We ask that the answers to the questions are no more than 2 sides of A4. (please note that you can only upload 1 document to the portal so please ensure the questions appear either at the beginning or as a follow on from your CV)

Artificial Intelligence: We are aware of an increase in the use of Artificial intelligence for applications. At the UKSI we are keen to get to know you as a person and AI-generated content may lack the specificity required and/or fail to address key criteria. We consider that personalised responses are essential to convey your individual skills knowledge and experience. Therefore to maintain the integrity and fairness of our recruitment process we discourage the use of AI-generated content which may diminish your chances of success in your application. Please note this does not apply to the use of adaptive technology used to support an applicants individual needs.

Key Dates for Applicants

Closing Date: 30th November 2025

Shortlisting Date: We will aim to complete our shortlist by 2nd December 2025

Interview Date:8th & 9th December 2025

Additional information for applicants:

Please note that occasionally interview dates may be subject to change and may require additional these instances we will do our upmost to ensure that candidates have sufficient notice and preparation time.

If you have any questions regarding the content of the Job Description that you would like to discuss further please email your enquiry to

The UKSI delivers outstanding support that enables sports and athletes to excel.

Since 2002 and over the last four Olympic and Paralympic cycles the UKSI has evolved quietly and effectively into an organisation consistently performing at a world-leading level contributing to over 1000 British Olympic and Paralympic medals.