Automotive Service Advisor
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Job Location:
Mountain Home, ID - USA
Monthly Salary:
Not Disclosed
Posted on:
14 days ago
Vacancies:
1 Vacancy
Job Summary
Are you an experienced automotive professional who thrives on delivering exceptional customer service Do you excel at determining customer needs and managing service processes We are seeking Experienced Automotive Service Advisors to join our fast-paced team and grow with our company.
Key Responsibilities
Customer Interaction:
- Provide a warm professional and welcoming atmosphere for every customer.
- Listen attentively to customer concerns and questions offering expert advice on vehicle maintenance and repair needs.
- Ensure a seamless and positive customer experience by addressing inquiries resolving complaints and maintaining professional communication throughout the service process.
Service Recommendations:
- Conduct thorough evaluations of customer concerns and vehicle conditions.
- Provide clear accurate and detailed explanations of required services costs and timelines to customers.
Service Scheduling:
- Coordinate and prioritize service appointments to maximize efficiency and customer satisfaction.
- Maintain consistent communication with customers regarding vehicle status and service progress.
Upselling and Cross-Selling:
- Leverage your expertise to identify and recommend additional services or products that enhance vehicle performance safety and reliability.
Team Collaboration:
- Partner with technicians service managers and other advisors to ensure smooth workflow and exceptional service delivery.
- Provide detailed work orders and descriptions to support technician accuracy and efficiency.
Operational Support:
- Accurately record customer details vehicle service needs and repair descriptions in shop management systems.
- Collaborate with parts suppliers and technicians to ensure timely repairs and availability of necessary components.
- Assist customers with invoice reviews and payment processing.
Skills and Abilities
- Expert Communication Skills: Build rapport with customers while clearly explaining technical issues and solutions.
- Technical Proficiency: Confident in using Point of Sale systems Excel Google Docs and shop management tools like TekMetric and AutoFlow.
- Organization and Efficiency: Handle multiple tasks while adhering to processes and maintaining attention to detail.
- Sales Acumen: Leverage your industry knowledge to recommend relevant services and increase revenue opportunities.
- Team-Oriented Mindset: Work collaboratively with all departments to achieve shared goals and exceptional outcomes.
- Clean Work Practices: Maintain a clean and professional workspace reflecting our high standards.
Qualifications
- High school diploma GED or equivalent.
- Minimum of 2 years of experience as an Automotive Service Advisor or Service Writer preferred.
- Valid state-issued drivers license.
- Proven ability to deliver excellent customer service in a fast-paced dynamic environment.
- Strong comfort level with computer systems and phone-based customer interactions.
Core Values
Demonstrate equity empowerment quality and integrity in all customer and team interactions.
Benefits
- 401(k) with company match
- Excellent benefits package including medical dental and vision insurance
- Employee discounts
- Paid training programs
- Paid time off
Join a team that values your experience expertise and commitment to excellence. Take your career to the next level by applying today! We look forward to having you on board.
We are an equal opportunity employer and prohibit discrimination/harassment based on race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
THE AUTO RANCH GROUP IS GROWING -- AND HIRING! Are you passionate about cars, and thrive on delivering exceptional customer service? Do you excel at diagnosing...
