Manager, Pathways to Opportunity (CP)

• Lead the operational management of the PtO Research Project ensuring all deliverables timelines and data requirements are met.
• Oversee and coordinate the activities of the Financial Empowerment and Employment Services teams contributing to the research project.
• Provide day-to-day guidance troubleshooting and coaching to staff to ensure accurate completion of project tasks (e.g. client tracking survey administration documentation).
• Collaborate with the respective departmental managers to address performance issues or training needs when necessary.
• Supervise the flow of clients between Financial Empowerment and Employment Services ensuring all client referrals hand-offs and transitions are completed consistently with the PtO program model and protocols.
• Ensure an excellent service delivery experience for all PtO clients maintaining high standards of client engagement responsiveness and support throughout their participation.
• Facilitate regular operational meetings and check-ins with the frontline Financial Empowerment and Employment Services teams to review project progress address administrative or procedural issues and ensure alignment across all operational activities.
• Maintain and continuously update project tracking systems and spreadsheets to ensure all participant data consent forms surveys and outcomes are accurate and up to date.
• Proactively monitor project progress and immediately identify gaps delays or data quality issues addressing them directly with staff or escalating to managers as needed.
• Coordinate logistics for participant activities follow-up assessments and communication with research partners.
• Processing payment requests track expenditures and distributing research stipends and gift cards to participants in accordance with finance procedures.
• Keep meticulous records of all disbursements and ensure full accountability and reconciliation of project funds.
• Prepare and submit timely progress reports data summaries and updates to internal leadership research partners and funders.
• Ensure accuracy and completeness of all project data entry both for the Managers own work and for data entered by other team members participating in the PtO project.
• Provide support to research partners as required to ensure evaluation tools and activities (e.g. surveys focus groups and interviews) are completed efficiently and on time.
• Support the secure sharing of administrative data from WoodGreen to research partners ensuring compliance with all privacy standards and ethical requirements. Ensure that identifying client information is shared only when officially permitted in the appropriate format and strictly in accordance with client consent and WoodGreens data protection protocols.

• Build and maintain strong collaborative relationships with research partner funder and internal departments.
• Liaise regularly with the research team to ensure data collection participant engagement and reporting meet project requirements.
• Facilitate coordination meetings among project staff managers and research partners where needed to support ongoing alignment and communication.
• Represent the PtO project in internal and external meetings where required contributing to knowledge sharing and continuous improvement.

• Manage project budget tracking expense reconciliation and financial reporting in collaboration with the Finance team.
• Process and record all client incentive payments and maintain secure tracking systems for gift card and stipend distribution.
• Participate in management and cross-departmental meetings to ensure effective coordination with other WoodGreen initiatives.
• Ensure compliance with WoodGreens operational policies data protection standards and ethical research requirements.
• Perform other duties as assigned by the Senior Manager Financial Empowerment.

• Degree in Social Work Social Sciences Public Administration Business or a related field.
• Project management certification or equivalent experience is an asset.
• Demonstrated experience in program or project management preferably within a social service research financial or employment services environment.
• Experience leading multi-stakeholder or cross-departmental initiatives.
• Strong ability to coordinate multiple teams (e.g. Financial Empowerment and Employment Services) and manage interdepartmental workflows.
• Knowledge of provincially funded Integrated Employment Services (IES) particularly regarding the employment of people living on social assistance (OW/ODSP) income.

• Strong understanding of the intersectionality of race age sexuality gender and ability and the associated challenges individuals face in finding and maintaining stable employment; demonstrated ability to apply this lens in program oversight and staff support.
• Proven track record of ensuring excellent client service delivery and program quality.
• Experience participating in or supporting research and evaluation initiatives including data collection and analysis.
• Exceptional attention to detail and organizational skills; ability to maintain complex tracking systems and databases accurately.
• Proficiency with Microsoft Office suite and data management systems.
• Experience managing budgets processing payments and maintaining financial accountability.
• Strong communication and interpersonal skills with the ability to build collaborative relationships across departments and with external partners.
• Knowledge of ethical standards in research and privacy including experience managing client consent and data-sharing protocols.
• Skilled at facilitating team meetings providing coaching and resolving workflow or performance issues collaboratively.
• Demonstrated ability to manage competing priorities and meet deadlines in a fast-paced evolving environment.
• Strong problem-solving and analytical skills with a continuous improvement mindset.
• Commitment to equity diversity and inclusion principles and to applying them in project and team management.
• Highly ethical compassionate and client-centered with an overarching desire to support staff and client success.
• Ability to occasionally work evenings or weekends and to attend meetings or site visits at various WoodGreen locations throughout Toronto.

• Benefits: Health/dental/wellness benefits and group RRSP/Pension programs for eligible employees
• Growth: In-house training & development programs and professional development opportunities
• Rewards: Peer and organizational recognition and awards
• Flexibility: Hybrid working models where applicable
• Diversity: Commitment to creating an inclusive organization that embraces diversity and belonging
• Community: Meaningful work in support of our communities

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity please advise our People & Culture representatives at of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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