Guest Services Agent
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Job Location:
Stockbridge, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are searching for an enthusiastic service-focused hotel front desk agent to join our guest services team. Youll welcome guests manage accounts answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment apply now!
Responsibilities:
- Welcome register check-in and check out guests staying at the hotel provide keys and room numbers and record credit card information
- Bookkeeping: keep accurate records of all hotel guest account information
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Answer incoming calls and questions about guests needs in-person and online regarding room bookings room rates amenities available rooms rewards programs and special requests
- Mitigate customer complaints as needed
Qualifications:
- High school diploma GED or equivalent
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Has experience answering telephone calls and troubleshooting stressful situations
- Possesses strong customer service skills interpersonal skills organizational skills and time management skills
- Working knowledge of Microsoft Office and reservation management systems
Required Experience:
Unclear Seniority
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
Our Everhome Suites in Stockbridge, GA is seeking a talented General Manager to lead our team. We take pride in providing exceptional guest experiences and cr...
