DescriptionGarys Wine & Marketplace is a locally owned business and one of the leading wine retailers in the tri-state area with established brick-and-mortar stores and an online presence.
We specialize in offering a wide selection of fine wines beers spirits artisanal cheeses quality meats and gourmet foodsall at competitive prices. Our reputation is built on providing outstanding customer service and a knowledgeable staff who are passionate about what they do.
Joining our team means being part of a dynamic customer-focused environment where your expertise and enthusiasm for great products can truly shine.
About the Role
We are seeking a dynamic and service-driven Manager to join our Closter team. This individual will play a key role in the day-to-day operations of the store ensuring an outstanding customer experience leading by example on the floor and supporting the team across all departments. A strong background in wine beer or THC beverages is highly preferred as this role also involves educating customers and staff supporting events and enhancing our overall beverage culture.
Key Responsibilities
- Direct and monitor all team members in their duties.
- Oversee staff development and ensure that the appropriate team members properly train all new hires.
- Oversee all customer service issues.
- Build sales goals and staffing models to ensure that the store meets its financial targets.
- Oversee the success of all team leads including the Front-End Lead Gourmet Lead Wine Team Lead Beer Team Lead THC Team Lead and Receiving Manager.
- Manage and support the beer and THC categories including product selection buying vendor relations inventory coordination and merchandising.
- Ensure the store remains properly stocked and is well merchandised with endcaps and product displays.
- Oversee the reordering team to ensure that the appropriate stock levels of all product categories and materials are brought into the store at the proper times.
- Synthesize and communicate store issues and needs to Senior Management.
Requirements- 5 years of retail managerial experience.
- Experience in beer and/or THC product management buying or category leadership strongly preferred.
- Ability to create implement and execute store procedures as needed.
- A strong managerial presence with the ability to lead a team through positive reinforcement.
- Ability to provide constructive criticism to team members in a way that motivates and inspires.
- Comfort and experience using technology including point-of-sale software e-commerce fulfillment software customer support ticketing software employee scheduling software and delivery routing software.
- Strong written and verbal communication skills.
- Comfort working in a fast-paced high-pressure environment.
- Strong customer service skills and a passion for delighting store guests.
- Proficiency in Microsoft Office Suite and Outlook.
- A flexible schedule that includes working some evenings and weekends.
- Ability to lift 40 lbs.
BenefitsWe offer a friendly working environment a competitive starting salary flexible hours and a generous employee discount. For full-time employees benefits such as 401K and health insurance are available subject to the terms in our Employee Handbook.
Required Experience:
Manager
DescriptionGarys Wine & Marketplace is a locally owned business and one of the leading wine retailers in the tri-state area with established brick-and-mortar stores and an online presence.We specialize in offering a wide selection of fine wines beers spirits artisanal cheeses quality meats and gourm...
DescriptionGarys Wine & Marketplace is a locally owned business and one of the leading wine retailers in the tri-state area with established brick-and-mortar stores and an online presence.
We specialize in offering a wide selection of fine wines beers spirits artisanal cheeses quality meats and gourmet foodsall at competitive prices. Our reputation is built on providing outstanding customer service and a knowledgeable staff who are passionate about what they do.
Joining our team means being part of a dynamic customer-focused environment where your expertise and enthusiasm for great products can truly shine.
About the Role
We are seeking a dynamic and service-driven Manager to join our Closter team. This individual will play a key role in the day-to-day operations of the store ensuring an outstanding customer experience leading by example on the floor and supporting the team across all departments. A strong background in wine beer or THC beverages is highly preferred as this role also involves educating customers and staff supporting events and enhancing our overall beverage culture.
Key Responsibilities
- Direct and monitor all team members in their duties.
- Oversee staff development and ensure that the appropriate team members properly train all new hires.
- Oversee all customer service issues.
- Build sales goals and staffing models to ensure that the store meets its financial targets.
- Oversee the success of all team leads including the Front-End Lead Gourmet Lead Wine Team Lead Beer Team Lead THC Team Lead and Receiving Manager.
- Manage and support the beer and THC categories including product selection buying vendor relations inventory coordination and merchandising.
- Ensure the store remains properly stocked and is well merchandised with endcaps and product displays.
- Oversee the reordering team to ensure that the appropriate stock levels of all product categories and materials are brought into the store at the proper times.
- Synthesize and communicate store issues and needs to Senior Management.
Requirements- 5 years of retail managerial experience.
- Experience in beer and/or THC product management buying or category leadership strongly preferred.
- Ability to create implement and execute store procedures as needed.
- A strong managerial presence with the ability to lead a team through positive reinforcement.
- Ability to provide constructive criticism to team members in a way that motivates and inspires.
- Comfort and experience using technology including point-of-sale software e-commerce fulfillment software customer support ticketing software employee scheduling software and delivery routing software.
- Strong written and verbal communication skills.
- Comfort working in a fast-paced high-pressure environment.
- Strong customer service skills and a passion for delighting store guests.
- Proficiency in Microsoft Office Suite and Outlook.
- A flexible schedule that includes working some evenings and weekends.
- Ability to lift 40 lbs.
BenefitsWe offer a friendly working environment a competitive starting salary flexible hours and a generous employee discount. For full-time employees benefits such as 401K and health insurance are available subject to the terms in our Employee Handbook.
Required Experience:
Manager
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