Senior Vice President, Client Success

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia emergency medicine hospital medicine pathology and radiology. Focused on Revenue Cycle Management Ventra partners with private practices hospitals health systems and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues enabling clinicians to focus on providing outstanding care to their patients and communities.

• Come Join Our Team!

  • As part of our robust Rewards & Recognition program this role is eligible for our Ventra performance-based incentive plan because we believe great work deserves great rewards.

• Help Us Grow Our Dream Team Join Us Refer a Friend and Earn a Referral Bonus!

• The Senior Vice President Client Success is responsible for ensuring clients receive best in class service through exceptional delivery of Ventra Healths service line. This position will have a dual reporting structure

• Delivers the necessary leadership mission vision and strategy to the client success team
• Builds leads and manages a high performing client success team
• Establishes engages and manages key client relationships and is responsible for the overall leadership of day-to-day client success
• Serves as a key advisor and active participant in Ventra Healths strategic business planning
• Maintains the overview of KPIs for the service line and ensures expectations exceed
• Assist the sales team as necessary in their pursuit of new business for the company using executives relationships and knowledge to create lead generation and new opportunities wherever possible
• Upon execution of a new client contract assure that services are implemented on time consistent with contractual provisions as well as client needs expectations and Ventra Healths standards. Take ownership of the client relationship following execution of the contract coordinating same with the sales team and the Chief Client Officer
• Develops and executes changes where necessary to meet company and client goals and objectives and to assure the highest level of client satisfaction
• Oversees plan of action for significant key client deficiencies and owns the service line watchlist to ensure the units follow through on remedial activity
• Identifies and creates strategic business opportunities within Ventra Healths existing client base
• Creates and maintains a collaborative environment conducive to the professional growth and development of employees

• Bachelors Degree in Healthcare Administration Business Administration or related field
• Masters Degree in related field preferred

Remote/Travel

• Remote opportunity nationwide
• Expected to visit key clients. Travel is domestically up to 50% of the time or as the job requires

• Basic use of computer telephone Internet copier fax and scanner
• Touch -typing skills 40 wpm required 50 wpm preferred
• Understand and comply with company policies and procedures
• Basic knowledge of Outlook Word and Excel

• Base Compensation will be based on various factors unique to each candidate including geographic location skill set experience qualifications and other job-related reasons.

• This position is also eligible for a discretionary incentive bonus in accordance with company policies.

Equal Employment Opportunity (Applicable only in the US)
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates and all qualified applicants will receive consideration for employment without regard to race color ethnicity religion sex age national origin disability sexual orientation gender identity and expression or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities as needed to assist them in performing essential job functions.

Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.

Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.

Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global scammers may attempt to conduct fake interviews solicit personal information and in some cases have sent fraudulent offer letters.
To protect yourself verify any communication you receive by contacting us directly through our official channels. If you have any doubts please contact us at to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on of Accessibility
Ventra Health is committed to making our digital experiences accessible to all users regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at Experience:

Senior Exec