Data Scientist Trust & Safety Operations

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S. people turn to Thumbtack to complete urgent repairs seasonal maintenance and bigger improvements. We help homeowners know which projects to do when to do them and who to hire from our growing community of 300000 local service businesses. If making an impact inspires you join us. Imagine what well build together.

About the Operations Data Science Team

Thumbtacks Ops Data Science team is a tight-knit group charged with providing actionable insights for Thumbtacks Trust and Safety Support Operations Sales Success Partnerships Category Management and Product Operations teams. We collaborate with various groups across the company on a wide variety of projects; everything from click-level data from our online HelpCenter to call-level data from our outbound sales teams to search- and conversation-level data between pros and customers from our product database. The Ops Data Science team is part of a global team of more than 40 data scientists across the United States and Canada.

About the role

As a Data Scientist youll partner with product and operations leaders in shaping the strategy for the Trust and Safety Operations teams. Data Scientists also collaborate with partners in Internal Tools Data Engineering and Product teams on broader efforts where product and operations overlap. Youll be a leading voice and proactive contributor driving impact on key focus areas such as modeling incident risk testing new risk mitigation strategies guarantee offerings forecasting work ticket volume and scaling strategic initiatives while controlling costs. To accomplish this youll be expected to quickly build technical and domain expertise about our platform as well as the touch-points through which the operations teams interact with our pros and customers. Youll be involved in scoping prioritization and execution of tasks related to new company initiatives and programs while also gathering organizing and presenting insights trends and predictions to partners and stakeholders.

What youll do

• Partner with leaders of Thumbtacks Trust and Safety Operations teams to conduct in-depth quantitative analyses that guide strategic decisions
• Make recommendations based on detailed analysis and a deep understanding of our business
• Build and maintain reports models metrics and visualizations which provide insight into users experiences and business performance
• Work with Ops and Finance teams to measure impact of Trust and Safety Operations initiatives
• Maintain SQL queries and dashboards that underpin analysis and reporting infrastructure
• Identify key drivers of core business outcomes through regression analyses and other statistical techniques
• Design and run experiments to test hypotheses improve workflows and optimize strategies for the Trust and Safety Operations teams
• Contribute to our team and company data culture through peer collaboration training coaching and more

In order to be successful you must bring

• BA/BS degree preferably in Economics Statistics Math or Computer Science
• Passion for using data to drive business impact in an operational environment including running A/B experiments and applying causal analysis techniques to business process data
• Experience analyzing user experience data (both product and survey data) preferably in a technology or marketplace company
• Strong written and verbal communication skills: this role will require writing content and explaining results to internal and external audiences
• Strong experience using SQL to query large datasets proficiency with data visualization software (e.g. Tableau Looker) and familiarity with statistics/programming languages (e.g. Python R)
• Ability to detect and debug data anomalies in complex operational processes and a track record of working with business leaders to drive improvements and efficiencies
• Demonstrated ability to self-motivate and drive projects independently as well as partner successfully with cross-functional teams

Expected salary ranges

• For candidates living in Ontario and British Columbia the expected salary range for the role is currently $150500.00 - $194700.00.

Actual offered salaries will vary and will be based on various factors such as calibrated job level qualifications skills competencies and proficiency for the role.

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Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex race color age pregnancy sexual orientation gender identity or expression religion national origin ancestry citizenship marital status military or veteran status genetic information disability status or any other characteristic protected by federal provincial state or local law. We also will consider for employment qualified applicants with arrest and conviction records consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process please contact: .

If you are a California resident please review information regarding your rights under California privacy laws contained in Thumbtacks Privacy policy available at put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team well never ask you for money banking info or SSNs during hiring. Check out our blueprint on how to spot the fakes.