Customer Service Representative
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
The Customer Service Representative provides high-quality responsive support to customers internal departments and external agencies ensuring the timely resolution of inquiries and concerns. This role serves as the first point of contact for customer interactions delivering accurate information empathetic assistance and reliable follow-up to uphold service excellence standards.
Key responsibilities include answering and returning phone calls within established timeframes typically by the next business day and providing first-line response to customer complaints or service eligibility issues. The Customer Service Representative reviews investigates and closes cases in the COM system within five business days ensuring thorough documentation and resolution.
Additionally the role supports customers seeking accessibility and transportation information by providing clear guidance on MetroAccess services policies and procedures. This position requires strong communication problem-solving and customer relationship skills with an ability to manage inquiries efficiently while maintaining professionalism and adherence to service quality expectations.
Education/ Experience
High School Diploma or GED
One year of customer service experience
Company Profile
Volanno is a certified woman-owned small business headquartered in Washington DC. As an IT solution provider our services include custom software development program management and advanced data analytics. From scoping and defining to implementation and support we are ready to support our clients needs at any stage of development in designing and building solutions that prepare them for the future.
It is the policy of Volanno to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition Volanno will provide reasonable accommodations for qualified individuals with disabilities.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Volanno has built its foundation and technical expertise by finding elegant solutions to complex systems integration problems. From aviation metrics to radio upgrades to locomotive tracking, Volanno innovates for its customers every day.
