Administrative Assistant Kerrville

JOB PURPOSE

The Administrative Assistant provides critical leadership support to the Program Manager and Disaster Case Management staff through administrative excellence ensuring accuracy timeliness and compliance. This role is responsible for maintaining organizational efficiency by managing payroll reporting records communications and logistics while modeling professionalism accountability and client-centered service.

ESSENTIAL JOB RESPONSIBILITIES

Payroll Timekeeping & Expense Reporting

• Track and manage payroll systems to ensure compliance and timeliness.

• Receive enter and manage time submissions; ensure all timesheets are submitted for signature on schedule.

• Manage mileage submissions ensuring accuracy and routing for signature prior to submission.

• Complete and submit Concur expense reports in alignment with accounting deadlines and policies.
  KPI: 100% on-time submission of payroll timesheets mileage and Concur reports each cycle; error rate below 2%.

Administrative Support & Communication

• Answer and route calls emails and correspondence promptly and professionally.

• Draft proofread and distribute documents reports and correspondence.

• Provide scheduling support for Program Manager and leadership staff ensuring efficient coordination.
  KPI: Respond to all staff/client inquiries within 24 hours; maintain zero scheduling conflicts; 100% completion of administrative tasks by deadlines.

Records & Compliance Management

• Maintain legal financial and program records with accuracy and confidentiality.

• Ensure digital and physical filing systems are up-to-date accessible and compliant with organizational and contractual requirements.

• Support updates to contract repositories policies and procedures.
  KPI: 100% accuracy in filing and retrieval; complete monthly compliance checks on program files.

Logistics Errands & Office Operations

• Pick up and distribute mail and documents to/from corporate.

• Run general errands to support staff vendors and clients.

• Track and distribute office keys maintain supply levels and ensure smooth office operations.
  KPI: Complete all errands within scheduled timeframes; achieve 95% staff satisfaction rating on logistical and office support.

Meeting & Event Support

• Prepare agendas materials and minutes for monthly program and staff meetings.

• Coordinate set up and break down meeting spaces (furniture technology supplies refreshments).

• Manage logistics for trainings and events including ordering food beverages and materials.
  KPI: 100% of meetings set up at least 15 minutes prior to start time; 95% satisfaction feedback from staff and leadership.

Leadership Through Administrative Excellence

• Anticipate needs of Program Manager and staff identifying ways to improve efficiency.

• Support cross-department communication to ensure smooth workflow.

• Serve as administrative lead to uphold professionalism and consistency across documents interactions and reports.
  KPI: Document at least two process improvements per quarter that streamline workflow or reduce administrative errors.

Other Duties

• Perform additional administrative responsibilities as needed in support of program success.
  KPI: 100% completion of special assignments by deadlines.

Mission-Driven Service

• Demonstrate exceptional customer service and servant leadership by prioritizing the child family Veteran or client in alignment with the mission to Empower people to build better lives for themselves their families and their communities.
  KPI: Maintain 85% or higher satisfaction from internal staff and external partners regarding administrative support.

ESSENTIAL QUALIFICATIONS

Education

• High School Diploma/GED or equivalent skill set gained through experience.

Experience

• 35 years administrative experience; nonprofit experience preferred.

• 23 years of experience in a customer servicefocused environment.

• Proficiency with MS Office (Word Excel etc.).

• Strong math skills 10-key by touch and proofreading ability.

Attendance

• Must maintain regular and acceptable attendance as determined by employer.

Licenses

• Valid drivers license with a clear record.

Vehicle

• Daily use of a personal vehicle required.

Other Requirements

• Ability and willingness to travel as needed.

• Must pass criminal background checks.

• Must be available to work nights weekends and holidays as business needs require.

• Must not pose a threat or significant risk to the safety or health of self or others.

EEO STATEMENT & ACCOMMODATION NOTICE

Endeavors provides a work environment free from discrimination or harassment based on race color sex gender age religion national origin marital status sexual orientation gender identity genetic information disability military or veteran status or any characteristic protected by law. Employment decisions are based on job-related qualifications and abilities.

Endeavors provides reasonable accommodations for qualified individuals with disabilities or based on sincerely held religious beliefs in accordance with applicable laws. For accommodation inquiries email or contact your recruiter.

If you are a qualified candidate with a disability needing assistance with an online application email . Information on requesting interview accommodations will be provided if selected for an interview.