Program Assistant, PSP

Title
Program Assistant PSP

FLSA-Classification
Non -Exempt

Salary
45000

Reports to
PSP Director

Location
337 Alexander Avenue Bronx NY 10454

Program
Post-Secondary Pathways Program

Date
October 27 2025

Summary

East Side House Settlement (ESH) is a community resource in the South Bronx that cares for the individuals families and communities we serve by expanding opportunities to live more fulfilling lives through education career and supportive services. ESHs Post-Secondary Pathways (PSP) program aligns with our mission by providing high quality young adult career development services on-site at partner schools and local community centers.

The Program Assistant will provide administrative and clerical support to the Post-Secondary Pathways Program under the supervision of program managers and the Director of PSP. The Program Assistant is responsible for managing and entering program data and outcomes into funder databases supply procurement and logistics for GED testing for education services. This role involves working closely with leadership to track progress problem solve issues and develop systems to strengthen program performance. The Program Assistant is a key position in ensuring productivity and performance.

A successful candidate will display the following characteristics:

• Commitment to mission and goals of East Side House Settlement
• Ability to work cooperatively with peers strong communication skills.
• Strong analytic problem-solving and organizational skills.
• Displays initiative and ability to work on pressure and deadlines.
• Excellent interpersonal and communication skills.
• Ability to multi-task and follow-through on short- and long-term assignments.

Primary Functions
Duties and Responsibilities include but are not limited to the following:

• Assist participants with the completion of membership and enrollment applications and making necessary referrals to relevant service areas for additional support/assistance
• Provide administrative support to Education Manager Instructors and Director.
• Prepare classroom materials and activities corresponding with students needs abilities and interests; assists Instructors in setting up/maintaining the classroom environment for GED ESOL and education-related workshop participants
• Manage participant outreach and engagement activities using a prioritized list of potential and current students
• Conduct data entry in relevant databases including but not limited to Salesforce DYCD Connect and/or Excel tracking spreadsheets to assure that all pertinent data relating to student services is accurately and timely reported.
• Ensure all participant files (physical and electronic) are up to date and in accordance with organizational and funding source requirements.
• Participate in Program Improvement Team (PIT) that will meet regularly to assess and review program data and recommend changes.
• Maintain department efficiency by planning and implementing office systems layout and equipment procurement maintain and replenish inventory checking stock to determine inventory levels and anticipate needed supplies.
• Work with program staff to place purchase orders for supplies equipment and food.
• Provide guidance to students in establishing and pursing educational goals review and document progress on a regular basis.
• Prepare and submit weekly monthly and quarterly reports to appropriate staff
• Assist in the pre- and post-testing of students as well as administer unit tests and quizzes to ensure learning.
• Answer telephone route calls and take messages; Provide excellent customer service and client assistance.
• Table at partner events; do outreach in informal gathering places within NYCHA housing developments such as sitting areas and playgrounds
• Participate in relevant departmental meetings trainings case conferences workshops and events; Coordinate or assist in planning for events such as community meetings block parties health fairs and local business fairs

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or
responsibilities required of the employee for this job. Duties responsibilities and activities may change at any time withor without notice.

Required Skills/Experience

• High school diploma or GED AA degree in human service-related field a plus.
• Bilingual in Spanish or French a plus
• Excellent verbal and written communication skills
• Ability to work with a culturally diverse population Experience with grassroots information dissemination strategies. Previous outreach experience in urban communities helpful.
• Knowledge of and familiarity with institutions and people from the overall Mott Haven section of the Bronx highly preferred.
• Must be self-directed and organized.
• Strong computer skills and technological experience including Microsoft Office (Word Teams etc.) Google Suite(Google Classroom Docs and Sheets) and similar programs

Competencies

• Problem Solving/ Analysis
• Communication Proficiency
• Customer Service
• Public/Community Relations
• Teamwork Orientation

Expected Work Schedule

This role is a Full time position expected to generally work Monday through Friday 9 a.m. to 5 p.m. Hours subject to change based on ESHs needs.

Required Clearances

COVID Vaccine As a recipient of Federal State and local funds all staff are expected to be fully vaccinated or able to obtain vaccination before their start date

Supervisory Responsibility

None.

Work Environment

Business casual. This job operates in an office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.

Travel

Minimal expected for this position.

Physical Demands

The physical demands described here represent those that an employee must meet to successfully perform this jobs essential functions. While performing the duties of this job the employee is regularly required to talk or hear. This role is generally a sedentary role; however some sorting/filing is required. Requirements include the ability to lift files open filing cabinets and bend or stand on a stool as necessary. Reasonable accommodations that allow a candidate to meet the requirements of the position will be considered.

To Apply

To be considered for a position with East Side House visit our website:

We are an Equal Opportunity Employer

AAP/EEO Statement

ESH encourages people with disabilities minorities veterans and women to apply. Applicants and employees will not be discriminated against based on any legally protected category including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.