IT Support Specialist
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Job Location:
The Dalles, OR - USA
Hourly Salary:
USD 29 - 36
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
This position is fully onsite in The Dalles and Hood River Oregon. The first round of applications will be reviewed by 11/20/2025.
Working Title: IT Support Specialist
Program: Information Systems
Reports To:IT Director
Employment Type: Full-Time Benefited (1.0 FTE 37.5 hours/week)
Hours: Monday-Friday 8:30-5pm
Location: Onsite Hood River and The Dalles Oregon(Subject to work in Hood River Sherman and Wasco Counties)Will travel as needed to support demand and requirements.
Pay Range (Dependent on experience): $29.69-$36.09/hour
FLSA Status: Non-Exempt
Description:
The IT Support Specialist is responsible for supporting various technology components in the agency including assisting in purchasing installation and providing desktop support to staff.
Mid-Columbia Center for Living (MCCFL) is a Certified Community Behavioral Health Clinic (CCBHC) that specializes in providing services that are both trauma-informed and recovery-oriented to persons/consumers with mental illness and addictions. Trauma-informed care includes safety choice collaboration trustworthiness cultural responsivity and empowerment for both clients and staff. MCCFL serves Hood River Wasco and Sherman Counties and utilizes a consumer-involved consumer-engaged and consumer-driven model. MCCFL provides a whole-person care approach to adults and children to address both physical and mental health needs. MCCFL offers a variety of programs including a mobile crisis unit intensive case management ongoing counseling community support supported employment jail diversion hospital discharges hearings and more.
What education and experience you need:Any combination of education licensure and experience that demonstrates the ability to perform the positions essential responsibilities is qualifying. This includes:
- Associate degree in a computer related field with two (02) years of relevant experience in PC operation and maintenance and network administration and maintenance; OR
- Bachelors degree in computer science or related field.
- Working knowledge and expertise with a variety of software hardware and applications.
- Experience with active directory and Microsoft Suite administration is required.
- Experience with creating VLAN and WAN and experience with WordPress is preferred.
- Analytical skills to study problems and records and identify solutions.
- Must possess a valid drivers license and insurance for vehicle travel between MCCFL worksites and to meetings and/or trainings outside the office.
- Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR to .
- Respond and resolve in a timely manner to service issues and requests based on established service level agreement.
- Provide technical and desktop support across the agency (Software including Anasazi hardware and networks).
- Set up and support the employee account lifecycle.
- Perform hardware and software installations configurations and updates as needed.
- Install and configure software and computer systems.
- Troubleshoot and resolve issues with software or hardware.
- Maintain procedures and reports that provide technical support to the entire agency.
- Analyze records and logs to spot underlying trends and potential issues.
- Support the implementation of new solutions or applications.
- Provide great customer service and interpersonal skills.
- Assist in the procurement process of servers desktop equipment laptops and software in consultation with IT Director and other IT staff.
- Maintain software and hardware inventory databases.
- Setup deploy and maintain endpoint protection of server and client systems.
- Set up staff workstations and other technology used by staff.
- Assist other IT staff as necessary with the following:
- Support video conferencing between remote sites.
- Policy-based user and workstation administration.
- Support for remote access to our network using remote VPNs and other technologies.
- Setup remote offices to allow VPN connections back to the central office including Home Offices.
- Assist with system planning technical assistance/training to MCCFL staff including formalized and ad hoc training for staff on MCCFLs current network and computer systems.
- Ensure system documentation remains up to date with the latest changes.
- Perform other projects as assigned.
- Must be able to drive between MCCFL worksites and to meetings and/or trainings outside the office.
- Must be available to work nights or weekends as needed for system maintenance and support.
We recognize your value and will strive to keep you engaged and appreciated. The selected candidate will receive:
- Competitive salary dependent on experience.
- 95% employer-paid comprehensive medical dental and vision coverage for employees only. Low deductible plans for family coverage through PEBB
- PERS Retirement Contribution
- 11 Holidays including 1 floating holiday
- 10 vacation days a year for this position
- 12 sick days a year
- Education reimbursement and loan forgiveness- HRSA!
- Application review
- Questionnaire (if additional information is needed)
- Panel Interview
- Possible second-round panel interview
- Conditional Offer
- DMV Record Review if the position requires driving
- 10 Panel Drug Screen (Although recreational marijuana use is legal in the state of Oregon you will not be considered for this position if youre unable to pass a pre-employment drug screening due to federal regulations.)
- Criminal History check through Orchards BCU
- Reference check
- Licensure Primary Source Verification
MCCFL provides reasonable accommodations for qualified individuals with disabilities. To request accommodation in the recruitment or selection process please contact human resources at or email
Required Experience:
Junior IC
Key Skills
- Fund Management
- Corporate Sales
- HR Recruitment
- Linux
- Airlines
