NOC Specialist Cloud

About Gartner IT:
At Gartner IT we are a dynamic team of forward-thinking engineers dedicated to developing innovative digital solutions that empower our colleagues and clients worldwide. Our culture thrives on continuous innovation a results-oriented mindset and the belief that transformative ideas can come from anyone. We are committed to making a significant impact by delivering technology solutions that drive Gartners success.

About the Role:
As a NOC Specialist you will be a vital part of our 24x7 Operations Center in Gurgaon and Chennai India ensuring the reliability and performance of Gartners IT infrastructure and applications. This role offers the opportunity to work with cutting-edge technologies collaborate with global teams and contribute to the evolution of our IT landscape.

What you will do:

• Operate within a 24x7 environment providing expert support for cloud platforms and network infrastructure as well as IT Service Management.
• Proactively monitor and manage IT applications and infrastructure events to maximize system availability and minimize response times utilizing advanced monitoring and alerting tools such as SolarWinds Dynatrace New Relic Cisco Meraki or Grafana.
• Diagnose and resolve incidents related to application and system faults leveraging troubleshooting techniques on both Linux and Windows server environments.
• Provide support for network and unified communication infrastructure by remotely connecting to network appliances and resolving incidents.
• Collaborate with SaaS providers to address and resolve application support issues ensuring seamless service delivery.
• Work closely with change and configuration managers to uphold operational excellence and best practices.
• Establish strong relationships with client-facing teams and resolution groups to swiftly address and resolve reactive complaints.
• Consistently achieve NOC metrics and adhere to process governance focusing on key operational KPIs.
• Contribute to the development of new innovations and automation solutions to optimize daily operations and enhance overall efficiency.
• Participate in continual improvement initiatives within the organization including process improvement.

What you will need:

Bachelors degree required; Engineering graduates preferred.3-5 years of experience in IT operations support with familiarity in microservices architecture and foundational cloud computing concepts.

Must have:

• Proven ability to perform first and second-level analysis and fault isolation for applications and network infrastructure.
• Hands-on experience with enterprise tools such as ServiceNow Catchpoint Dynatrace and Splunk.
• Experience with monitoring platforms cloud providers (Azure AWS GCP) virtualization technologies (VMware Hyper-V) and container orchestration (Docker Kubernetes).
• Possess a basic understanding of network equipment topologies and key concepts such as DNS DHCP routers firewalls VPN and related networking protocols.
• Understanding of ITIL or other IT Service Management frameworks with certification being a plus.
• Exposure to support critical outages and follow incident response procedures.
• Strong documentation skills are a plus particularly for creating Standard Operating Procedures and comprehensive knowledge base articles.
• Ability to analyse logs and metrics to identify trends and potential issues.
• Experience working in cross-functional teams and with global stakeholders.
• Demonstrate basic knowledge of workload management with exposure to Azure Data Factory and fundamental SQL skills.

Who you are:

• Bachelors degree or foreign equivalent degree in Computer Science or a related field required

• Excellent communication and prioritization skills.

• Able to work independently or within a team proactively in a fast-paced AGILE-SCRUM environment.

• Owns success Takes responsibility for successful delivery of the solutions.

• Strong desire to improve upon their skills in software development frameworks and technologies

Dont meet every single requirement We encourage you to apply anyway. You might just be the right candidate for this or other roles.

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Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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