Technical Concierge
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Job Location:
National Capital Region - Philippines
Hourly Salary:
USD 5 - 5
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Schedule: Monday to Friday 8:00 AM to 5:00 PM Eastern Time includes a 60-minute unpaid break
Total Weekly Hours: 40 hours
Position Summary: The Technical Concierge serves as the first point of contact for incoming technical support calls. This position focuses on answering screening and directing customer inquiries to the appropriate department or tier of support. The role requires strong customer service skills active listening and the ability to capture accurate notes and understand basic technical terminology. Success in this position depends on professionalism clear communication and the ability to efficiently route customer calls based on their needs.
Duties and Responsibilities:
- Answer inbound calls and serve as the first point of contact for technical support.
- Gather preliminary information to determine the nature of the customers issue.
- Accurately document call details and transfer to the correct department or tier.
- Maintain professionalism and a positive attitude on every call.
- Follow established call-handling and escalation procedures.
- Use Salesforce or internal CRM to log call details and update case records.
- Communicate clearly with internal teams to ensure accurate handoff of cases.
- Support communication efforts via Microsoft Teams Outlook or similar tools.
- Dependent on the applicant duties may include equipment ordering via NetSuite and the preparation and distribution of technician dispatch forms through DocuSign.
- Perform other duties as assigned.
Success Skills and Abilities:
- Excellent customer service and interpersonal skills
- Strong verbal and written communication
- Detail-oriented note-taking and data entry accuracy
- Ability to stay calm and professional under pressure
- Highly organized with the ability to manage multiple calls efficiently
- Basic technical literacy and willingness to learn new tools and systems
- Dependable and punctual with a focus on teamwork and service
- Ability to adapt to shifting schedules if needed
Requirements
- 23 years of customer service or call center experience
- Experience working with US-based customers/clients
- Excellent verbal and written communication skills
- Strong note-taking and documentation abilities
- Ability to screen and assess customer issues to route to the correct support group
- Should have a stable internet connection and a quiet workspace
Preferred:
- Experience with Salesforce or similar CRM systems
- Familiarity with Microsoft Teams and Outlook
- General knowledge of TV systems or services
- Basic networking understanding (e.g. routers modems connectivity concepts)
- Experience in technical customer support
- Experience working on a remote set-up
Benefits
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
ZR29589JOB
Required Skills:
23 years of customer service or call center experience Experience working with US-based customers/clients Excellent verbal and written communication skills Strong note-taking and documentation abilities Ability to screen and assess customer issues to route to the correct support group Should have a stable internet connection and a quiet workspace
Company Industry
Architecture and Planning / Interior Design
Key Skills
- B2C
- ABAP
- Fpga
- Front Office
- Body Care
- Insurance Sales
