Aftersales Support Manager
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Job Location:
Yearly Salary:
Experience Required:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Aftersales Support Manager
Crawley West Sussex
35000.00 per annum (DOE)
Full-time permanent
Aftersales Support Manager
Customer Service Leadership SLA-Driven Environment UK
We are seeking to recruit a motivated and experienced Aftersales Support Manager who has worked within an SLA environment and has proven coaching and management skills. This is a pivotal leadership role within customer services for a dynamic business where your expertise will be central to driving exceptional customer service and operational efficiency across its support operations.
The Role: Driving Service Excellence
This is a hands-on management position where you will lead support and motivate a small and dedicated Aftersales Support Team. Your core focus will be to champion a solution-driven customer-focused culture while ensuring strict adherence to Service Level Agreements.
Key Responsibilities
- Serve as the Line Manager providing leadership coaching and people management to the Aftersales Support Team.
- Act as the key point of escalation managing complex issues with a calm solution-focused approach.
- Drive continuous improvement initiatives to enhance service quality and operational efficiency.
- Track and manage the team against Key Performance Indicators (KPIs) contributing to service performance reports.
- Ensure seamless end-to-end service delivery for both reactive support and planned preventative maintenance.
The Ideal Candidate (Essential Experience)
The successful Aftersales Manager will be a confident and proven leader in a fast-paced support environment.
- Experience: Proven experience (5 years preferred) managing Customer Support or aftersales teams within an SLA-driven environment is essential.
- Skills: Strong leadership excellent communication superior customer relationship management and solid analytical skills.
- Logistics: Flexibility and availability to provide out-of-hours and weekend support as part of a 1-in-4 weekend rota.
Salary & Package
- Salary: From 35000.00 per annum (Dependent on experience)
- Hours: 08:30am - 17:00pm Monday to Friday 1-in-4 weekend support.
- Out of hours and weekend support as part of a 1-in-4 weekend rota for which you will be paid in addition to your annual salary.
- Benefits: Company Pension Health & Wellbeing Programme Free Parking Employee Discount and Company Events.
Team Leader deputy manager deputising manager supervisor assistant manager line manager
Required Skills:
Customer Service Aftersales Support Manager Customer Services Customer Support Team Leader deputy manager deputising manager supervisor assistant manager line manager
Company Industry
IT Services and IT Consulting
Key Skills
- Aviation Safety
- Human Resource Management
- CFA
- Cloud Computing
- Landscape
- ACCA
