Help Desk Technician I

Covington, OH - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Details

Corporate Headquarters - Covington LA

General Company Information

At Gilsbar our actions define us! With a rich history spanning over 60 years we have dedicated ourselves to investing in our people and our business as a leading National Insurance provider. Our goal is to foster a collaborative work culture that empowers our employees to approach each client with proactive thinking creativity and foresight. We are driven by our passion to build enduring partnerships with both our employees and clients ensuring mutual success and growth.

The top 3 reasons you should work at Gilsbar:

Our commitment to work/life balance goes beyond just words we invest in cutting-edge communication technology to empower our team members and ensure they have a positive balance between their work and personal life. At our company we firmly believe that family always comes first.
Your well-being matters to us and we take it seriously. We recognize the importance of prioritizing your mental physical and financial well-being. Thats why we provide a range of resources to support our team members in leading healthier lives. From lunchtime yoga and meditation sessions to reimbursements for gym memberships and races we go above and beyond to promote your overall wellness. Because when youre at your best you can achieve great things.
Giving back is not just a value we preach; its something we practice. We genuinely care about our community and our employee-led stewardship committee ensures that our actions align with our words. We encourage and incentivize our team members to actively participate in initiatives that make a difference in our community. Together we strive to create a culture of generosity that permeates throughout our organization.

Job Description

Gilsbar is looking for a Help Desk Technician I to join our growing IT team and provide exceptional technical support to our this role you will work closely with our Managed Service Provider to ensure that all users receive timely efficient and high-quality IT support.

This position is perfect for someone who enjoys problem-solving learning new technologies and helping others navigate their technical challenges. You will play a pivotal role in maintaining a smooth day-to-day IT experience while gaining valuable knowledge in a collaborative environment.

Job Duties:

Work as the first point of contact with our IT Managed Service Provider.
Assist with user account management and onboarding/offboarding processes.
Maintain accurate documentation of support ticketing requests solutions and system configurations.
Support IT projects system upgrades and maintenance tasks as directed by IT leadership.
Help monitor system performance and proactively identify areas of improvement.

Qualification:

Bachelors degree in Computer Science Information Systems or a related field preferred.
Knowledge of Microsoft Windows Office 365 and basic networking concepts.
Strong communication organizational and troubleshooting skills.
Ability to work collaboratively with both internal users and external Managed Service Provider team.

Benefits:

Employer-paid training and professional development including education courses certifications and licenses.
Health Dental and Vision benefits effective after 30 days of employment.
Company-paid life insurance short-term and long-term disability effective after 30 days of employment.
401k with company matching.
Paid holiday vacation and personal time.

Gilsbar is an Equal Opportunity Employer that does not discriminate on the basis of any characteristic protected by federal state or local laws. This Job Description is a summary of the essential functions and tasks that will generally be expected of this position. Gilsbar reserves the right to change this Job Description without notice.

Required Experience:

Job Details Corporate Headquarters - Covington LAGeneral Company Information At Gilsbar our actions define us! With a rich history spanning over 60 years we have dedicated ourselves to investing in our people and our business as a leading National Insurance provider. Our goal is to foster a collabor...