POSITION:Van Outreach Manager

DEPARTMENT:Van Outreach

REPORT TO:Director of CommunityInitiatives

DIRECT REPORTS:Support Workers PeerOutreach Workers

POSITION TYPE: Full-time

LOCATION:75 Martha Street

About the Company

MainStreet Project (MSP) is a community health Centre with a mandate to address thesocial determinants of health which give rise to issues of addiction physicaland mental health issues and homelessness. MSP uses housing-first and harmreduction principles in the provision of a safe respectful and accessibleplace for individuals who are experiencing homelessness or at risk ofhomelessness in the community. Since 1972 MSP has been providing a range ofservices to Winnipegs most marginalized residents including emergency shelterand nutrition services drug and alcohol withdrawal management services healthadvocacy and support case management services housing support services foodbank services and a mobile community outreach program.

Areyou seeking a career where you can be part of a dynamic diverse team andwhere the mission is centered around ensuring everyone has access to a safeenvironment that promotes dignity respect and self-determination Main StreetProject is committed to developing impactful and meaningful solutions thatdrive positive changes in our community. The work you do here will have alasting meaningful impact on those we serve.

At Main StreetProject we believe that the best work happens when diverse minds cometogether. We believe in building and fostering an inclusive workplace whereeveryone feels valued and respected. Our commitment to diversity includingembracing Truth & Reconciliation Decolonization and Anti-Oppression isembedded in our culture and drives the success of the organization. Our team ismade up of talented individuals from various backgrounds and life experiencescreating a rich tapestry of perspectives

Job Summary

The Van OutreachManager provides overall management and supervision of Main Street Projects(MSP) van outreach program and associated services including (but not limitedto) the supervision of staff students volunteers interns and the programbudget. The Van Outreach Manager also leads the development and implementationof program policies and procedures and the coordination with other programswithin the Agency to ensure seamless and comprehensive services. The VanOutreach Manager is additionally responsible for liaising with external partiesincluding (but not limited to) folks experiencing homelessness City andProvincial staff stakeholders and other parties with a goal of building andmaintaining relationships built on trust and strong collaboration.

Key Responsibilities

Operational Oversight:

Ensurethe programs overall operations continuously run efficiently deliveringprogram services in the most consistent manner possible

Responsiblefor the development implementation and maintenance of program policiesprocedures and activities consistent with MSPs mission values and goals

Provideperiodic review evaluation and modification of programs in accordance withMSPs mission and contractual obligations

Responsiblefor the supervision of program staff students volunteers and interns

Ensurethat programs and activities reflect the needs of clients

Responsiblefor determining staffing needs participating in the interviewing processaligning staffing with budgets managing resources and manage staffperformance

Planstaffing levels in accordance with budgets; ensures appropriate numbers ofstaff are scheduled in each program and on each shift to meet / exceed programdelivery

Partnerswith the Human Resources Department to recruit interview select hire andemploy an appropriate number of staff to meet program goals

Coachmentor and develop staff including onboarding; empower employees to takeresponsibility for their jobs and goals.

Enhancerelationships with other City/Community Services including WFPS WPS EMR andall outreach teams (RaY DCSP Salvation Army etc.) as well as partnerrepresentatives from the Province.

Workclosely with City Services to respond to 311 calls pertaining to encampmentsand encampment clean-ups

Leadingsector Encampment Coordination meetings with internal and externalcollaborators and updating on existing encampments and people livingunsheltered

Supportingrequired outcomes related to the Provinces Your Way Home Strategy (YWH)ensuring accurate data keeping on community members wanting to be housedmaintaining positive relationships with internal/external housing partners(Sunshine House Siloam Mission etc.) attending all YWH meetings

Tracksparticipant transitions from Transitional Housing into other housing optionsincluding MSP-operated housing; once housed within MSP internal tracking ismanaged by the assigned Case Management Coordinator with re-entry intoencampments triggering a return to outreach support.

Createstreamline approaches to collect and review data

Reviewdaily documentation and provide feedback recommendation and coordinationwithin MSP and other outreach services.

Cultural Safety& Security:

Createa culturally safe and secure environment where people feel safe and drawstrength in their identity culture and community

Providedirect service to community members through crisis intervention counseling casemanagementKM1JM2 participant grievance/dispute resolution outreach andother service activities as necessary in conjunction with other departments

Ensurefull 24/7 staff coverage across program

ParticipantServices:

Modeland nurture a trauma-informed care approach in all interactions with staff andparticipants; mentor staff to develop and strengthen their knowledge andunderstanding of trauma-informed care

Intervenein participant crises as requested or required

Createsystems that identify address and support community members livingunsheltered or in communities

Developintegrated approaches that enhance the collaboration between outreach and casework.

Leadership TeamSupervision & Team Coordination:

Managetrain and coach staff developing a strong and skilled team

Overseeschedules for all shifts resolve scheduling issues and fill in schedulinggaps as needed

Ensurestaff receive timely and meaningful feedback about job performance conductand attendance; ensure documentation is provided

Helpensure effective communication across shifts

Directlyaddress and manage staff issues including staff complaints conflictresolution and disciplinary issues; document issues and ensure appropriateteam members are notified on matters of concern

Providesupport to all staff including responding to emergencies from staff on-site orfrom on-call providing site coverage

Participatein program and organizational development and attend staff and team meetings

On-Call Duties:

Ensureyou are available to your team in accordance to the on-call policy

Participate in on-call rotational support.

Qualifications

Post-secondaryeducation in Social Work Psychology or a related field is considered an asset

Two yearsexemplary management experience in a non-profit setting preferably in thehuman services/ social services sector

Two yearsexperience working with a diverse population with sensitivity to differencesin socioeconomic status

Applied SuicideIntervention Training First Aid/CPR and NVCI are considered an assets

Knowledge andtraining in working with a vulnerable population experiencing chemicaldependency mental illness and homelessness

Extensiveknowledge of addictions mental health and co-occurring disorder best practices

Demonstratedproblem solving and crisis/risk assessment and intervention skills

Ability to applyHarm Reduction and Housing First philosophies in day-to-day work andinteractions

Excellentinterpersonal listening oral and written communication and conflictde-escalation and resolution skills

Ability tomaintain a positive collaborative relationship among staff

Excellentplanning organizational problem solving and facilitation skills

Windows and MSOffice proficiency

Strong knowledgecommitment and demonstrated ability to apply diversity equity culturalsafety pro-choice social determinants of health population healthanti-oppression harm reduction trauma-informed and community developmentprinciples in all aspects of the work.

Ability to workflexible hours to allow for attendance at meetings and may include eveningholiday or weekend consultation.

Knowledge ofIndigenous Culture

Knowledge of TRCCalls to Action MMIWG Call to Justice and UNDRIP

Additionallanguages (Indigenous) are considered an asset

Expert problemsolver analytical thinker and decision-maker

Experienceworking in a Unionized environment is considered an asset

Experience incrisis intervention and conflict resolution skills

Knowledge of theeffects of poverty and the detriment of health is essential

Ability toeffectively manage budgets and resources

Experience inpayroll and/or scheduling software is considered an asset

SatisfactoryCriminal Record with Clear Vulnerable Sector Search and a Clear Adult AbuseRegistry Check

Valid Drivers License

WORKING CONDITIONS

Fast-pacedenvironment with occasional high pressure or emergent situations

Work hours subject toprogram needs to ensure coverage during all hours of operation.

Frequent use ofcomputer keyboard copy/fax machine and cell phone

Work is primarilyperformed in an office setting location using standard office equipmentassociated with the position (computer printer desk phone cell phone)

Some physical workincluding lifting bending climbing stairs carrying up to 35 pounds

May encounter challenging behaviors

QUALIFICATIONS

Post-secondary education in Social Work Psychology or arelated field is considered an asset

Two years exemplary managementexperience in a non-profit settingpreferablyin the human services/ social services sector

Two years experience working with adiverse population with sensitivity to differences in socioeconomic status

Applied Suicide Intervention TrainingFirst Aid/CPR and NVCI are considered an asset

Knowledge and training in workingwith a vulnerable population experiencing chemical dependency mental illnessand homelessness

Extensive knowledge of addictionsmental health and co-occurring disorder best practices

Demonstrated problem solving andcrisis/risk assessment and intervention skills

Ability to apply Harm Reduction andHousing First philosophies in day-to-day work and interactions

Excellent interpersonal listeningoral and written communication and conflict de-escalation and resolution skills

Ability to maintain a positivecollaborative relationship among staff

Excellent planning organizationalproblem solving and facilitation skills

Windows and MS Office proficiency

Strongknowledge commitment and demonstrated ability to apply diversity equitycultural safety pro-choice social determinants of health population healthanti-oppression harm reduction trauma-informed and community developmentprinciples in all aspects of the work.

Ability towork flexiblehours to allow for attendance at meetings and may include evening holiday orweekend consultation.

Knowledge of Indigenous Culture

Knowledge of TRCCalls to Action MMIWG Call to Justice and UNDRIP

Additional languages(Indigenous) are considered an asset

Expert problem solver analyticalthinker and decision-maker

Experience working in a Unionizedenvironment is considered an asset

Experience in crisis interventionand conflict resolution skills

Knowledge of the effects of povertyand the detriments of health is essential

Ability to effectively managebudgets and resources

Experience in payroll and/or schedulingsoftware is considered an asset

Satisfactory Criminal Record withClear Vulnerable Sector Search and a Clear Adult Abuse Registry Check

Valid Drivers License

Main Street Projectrecognizes the importance of building a workforce that is reflective of thecommunity it serves where culture language and perspectives drive a highstandard of care and service. Therefore preference will be given to Indigenouspeople and those who reflect the people/population we serve. Applicants areasked to self-declare in their cover letter along with describing how they meetthe above qualifications.

We thank all applicantsbut only those selected for an interview will be contacted.

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