C004419 User Experience (UX) Coordinator (NS) WED 26 Nov
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Deadline Date: Wednesday 26 November 2025
Requirement: User Experience (UX) Coordinator
Location: Brussels BE
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 836
Required Start Date: 5 January 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Duties & Role:
Communication and Coordination
- Facilitate seamless communication between end users IT service owners support teams and customer representatives.
- Act as a liaison to ensure user concerns and experience-related issues are clearly understood and routed to the appropriate technical or service groups.
Administrative and Organizational Support
- Schedule and coordinate meetings related to user experience initiatives.
- Create and maintain reports dashboards communications and presentations for stakeholders.
Process and Service Improvement
- Identify opportunities to streamline workflows that impact user experience.
- Support continuous service improvement activities aligned with IT service management practices.
Specific Activities and Tasks
The UX Coordinator will conduct the following recurring activities:
- Lead and facilitate meetings that address user experience topics.
- Monitor customer feedback in ITSM and follow up on negative ratings to ensure appropriate action is taken.
- Review and follow up on aging or unresolved ITSM incidents to support timely resolution and improved user satisfaction.
- Propose improvements and track progress on continuous service improvement initiatives related to user experience.
Requirements
Skill Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Proven UX experience within an IT context with a strong understanding of IT operations systems and service management.
- Excellent communication skills with the ability to clearly engage technical and non-technical stakeholders. Ability to translate complex technical concepts into clear user-friendly language for end users.
- High degree of empathy with the ability to understand and relate to end-user perspectives needs and challenges.
- Strong English (written and spoken) required; French proficiency is a plus
- Ability to lead meetings present information clearly and follow up on actions and feedback.
- Strong organizational skills attention to detail and ability to manage multiple priorities.
- Experience working with ITSM tools and standard productivity tools (e.g. Excel PowerPoint)
- Ability to analyse user feedback identify trends and support continuous improvement activities.
Competencies or Personal Attributes:
- Relating and Networking - Easily establishes good relationships with users and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others
- Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves project goals
- Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences
- Communication Skills Good diplomacy and tact
Required Experience:
IC
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
EMW provides lifecycle Systems Engineering and Technical Assistance (SETA), Engineering and Installation (E&I), Operations and Maintenance (O&M), Force Protection Technologies and Contractor Recruitment Services across the fields of Defense, Health Information Technology, Cyber Securi ... View more
