Software Engr II

Software Engineer II forIntelligrated Systems LLC (Mason OH)

RESPONSIBILITES:

• Provide technical support for Intelligrated install-base for a wide variety of software platforms programming languages and operating systems.
• Support customers directly via emails and calls received to create/update dashboard incidents as events occur and partner with customers or internal resources to restore functionality/create workarounds.
• Implement software fixes/updates.
• Write Knowledgebase articles to address procedures/practices for software engineering.
• Analyze trends in software issues/deficiencies to identify and implement software updates.
• Perform Root Cause Analysis for software issues and create formal documentation.
• Work with the product development team to perform software development and shape Intelligrated software to ensure supportability.
• Create software tools to analyze Technical support data to improve Intelligrated processes as well as provide customer support.
• Collaborate with other technical support teams to provide robust support for large and complex Intelligrated Systems.
• Participate in a rotating on-call schedule. Implement software changes utilize Linux/UNIX shell scripting and command line power tools C/C as appropriate and also update database using SQL queries.

YOU MUST HAVE:

• Qualified applicants must have a Bachelors degree or foreign equivalent in Engineering Technology Electronic Engineering or related field and two (2) years of experience in the job offered or related Software Engineering position.
• Must possess two (2) years of experience in the following: Firm understanding of Linux command line and VI editor; software configuration management and change management practices; Working knowledge of these databases: MS Access Oracle Advanced Excel MS Office tools SQL Server Oracle Informix Teradata; Working knowledge of these software languages: C C HTML CSS JavaScript XML HTTPS Unix SQL PL/SQL Embedded C; and Working knowledge of these operating systems: windows Mac Windows Server Windows XP.
• Up to 10% international and domestic travel required.
• Telecommuting permitted up to two (2) times per week.

ADDITIONAL INFORMATION:

• Job Site: Mason OH
• 40 hours/week
• Eligible for Employee Referral Program: $1500
• If offered employment must have legal right to work in U.S. EOE.