Desktop Support Technician
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Job Location:
Lynchburg, VA - USA
Yearly Salary:
USD 42000 - 42000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Details
Description
TITLE
This position reports to is supervised by and evaluated by the Manager of User Support. The evaluation of work performance will be ongoing and will be carried out by the Manager of User Support. It will include the specific duties and responsibilities of this position description plus employee attitude and general working behavior.
Job Type: FT/RPT (Benefits Eligible)
Job Purpose:
The IT User Support Technician is part of a team of IT professionals who provide in house technical hardware and software support for the campus. Technicians help troubleshoot and diagnose computer printer software and other technology related issues.
Specific Job Duties:
- Provides technical support for students faculty and staff
- Installs troubleshoots and repairs campus Windows and Mac computers
- Configures maintains and troubleshoots peripheral devices
- Respond to helpdesk calls emails and tickets
- Troubleshoot software related issues
- Basic network troubleshooting
- Other duties as assigned
Starting Salary:
$42000 a year
Benefits:
- Generous paid vacation personal days paid sick time and family leave comprehensive insurance (medical dental vision etc.) and retirement plans flexible spending account tuition remission life and long-term disability insurance and more. Learn more about employment benefits at the University of Lynchburg.
Schedule:
- 8:30 am - 5:00 pm (7.5 hours/day with some evenings and weekends to meet needs of the department may be required)
Experience/Skills:
- Must have good teamwork skills
- Good verbal and written communication skills
- Ability to effectively communicate with users that range from the novice to the experienced
- Strong analytical and problem-solving skills
- Some experience with SCCM and JAMF
Physical Demands:
- The functions of this position are usually performed sitting but may involve significant amounts of walking or standing. Some amount of stooping kneeling bending climbing ladders lifting or carrying is required
Required Qualifications:
- Knowledge and experience with Microsoft Windows and Mac OS
- Experience with Microsoft Office and Google Workspace
- Ability to troubleshoot and repair computer software hardware and associated peripherals
Preferred qualifications:
- Two years relevant experience
Education:
- Two years of college or technical coursework or equivalent work experience required
Work Remotely:
- No
We seek candidates who are committed to the University of Lynchburgs efforts to create an environment that fosters a student-centered environment develops the breadth of knowledge associated with liberal education respects and supports diversity equity and inclusion values and celebrates diverse faith traditions and sustains close working relationships among faculty staff students alumni and community partners.
Candidates must successfully pass a background check that is satisfactory to the University.
Submita cover letter résumé and three professional references to:
Human Resources Jobs Page
The University of Lynchburg is committed to diversity within its community and welcomes applications from persons of color women Indigenous/aboriginal people of North America persons with disabilities the LGBTQIA community and others who may contribute to the further diversification of the University of Lynchburg community.
The University of Lynchburg is an equal-opportunity employer.
Qualifications
Required Qualifications:
- Knowledge and experience with Microsoft Windows and Mac OS
- Experience with Microsoft Office and Google Workspace
- Ability to troubleshoot and repair computer software hardware and associated peripherals
Preferred qualifications:
- Two years relevant experience
Required Experience:
IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
