Health Worker 2 (2586) Multiple Departments Citywide

Positions may be located at the following locations but not limited to: Zuckerberg San Francisco General Hospital (ZSFG) Laguna Honda Hospital (LHH) various clinics the San Francisco Community College District (CCD) the San Francisco Unified School District (USD) the Human Services Agency (HSA) and the Department of Homelessness and Supportive Housing (HOM).

Shift: Days evenings weekends and/or holiday shifts may be required depending on the position.

General Job Description
Under supervision the Health Worker 2 performs a wide variety of paraprofessional duties in a service program of the Department of Public Health; functions as a liaison between community residents and program staff; provides counseling and advice to patients regarding health problems; may supervise Health Worker 1; may drive or accompany patients between their homes hospitals or other social agencies. The essential duties include but are not limited to the following: 

• Participates but to a lesser degree than Health Worker I in the health service training program;
• Provides information and resources to patients and others regarding health care and other facilities available to them; assists patients in utilizing such services; makes follow-up contacts when required;
• Serves as liaison between the professional staff and the community;
• May provide language interpretation services in contacts with non-English speaking clients;
• Assists in gathering and evaluating data concerning the program to which assigned;
• May perform incidental clerical duties such as keeping records answering the telephone and arranging client appointments;
• May transport ambulatory patients between their homes and clinics hospitals or other social agencies;
• May transport staff members to meetings with administration approval; reports malfunctions of the vehicle to supervisor; and
• May pick up and deliver supplies and equipment including high-security pharmaceutical supplies laboratory tests and mail.

The 2586 Health Worker 2 performs other related duties as assigned/required.

Working Conditions: Some positions may require employees to work directly with individuals within locked jails and psychiatric facilities; the homeless population and individuals who have or are carriers of infectious/communicable diseases. Some positions may also require exposure to inclement weather conditions heavy lifting frequent walking standing and/or pushing/pulling.

Qualifications :

One (1) year of verifiable experience within the last five (5) years performing a combination of at least two (2) of the following duties:

• serving as a liaison between targeted communities and healthcare agencies;
• providing culturally appropriate health education/information and outreach to targeted populations;
• providing referral and follow-up services or otherwise coordinating care;
• providing informal counseling social support and advocacy to targeted populations;
• escorting and transporting clients;
• providing courier/dispatcher functions;
• performing pre-clinical examinations of vital statistics such as measuring a patients weight height temperature and blood pressure.

Substitution: Possession of a Community Health Worker Certificate from City College of San Francisco can substitute for 6 months of experience.

One-year full-time employment is equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40-hour work week).

Note: Special Conditions - Depending on the departments needs some positions may require applicants to meet additional special condition(s) which include but are not limited to:

• Bilingual Proficiency in English and a target language. Applicants must indicate on the application form the language(s) in which they claim proficiency.
• Possession of a valid Alcohol and other Drugs Counseling Certification accredited by the National Commission for Certifying Agencies

Verification of Education and Experience 

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications. 

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required information on how to verify education requirements including verifying foreign education credits or degree equivalency can be found at Falsifying ones education training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

Additional Information :

Selection Procedures

After application submission candidates deemed qualified must complete all subsequent steps to advance in this selection process which includes the following.

Multiple-Choice Examination: (Weight: 100%)

Candidates that meet the minimum qualifications will be invited to participate in multiple choice exam that is designed to measure the knowledge skills and abilities in job related areas which may include but not be limited to:

• Ability to: build and maintain effective cooperative and collaborative relationships in diverse multicultural environments; manage time and materials efficiently maintain accurate records file code and schedule appointments and meetings; exercise sound judgment and make informed decisions; interview patients/clients; apply de-escalation or counseling techniques in sensitive or high stress situations; utilize technology and work with data using various software and systems; interpret and apply policies laws rules regulations and procedures; orally communicate effectively and professionally with others in a clear and understandable manner; communicate written information in a clear concise and understandable manner; and/or read and understand information. 
• Knowledge of: health and community services; and/or medical interpreting protocols and techniques.

Candidates must achieve a passing score on the multiple choice exam in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Scores attained on the 2586 Health Worker 2 Assessment will be banked for three years from the test date. Candidates are not required to retest during this period. Applicants who qualify for another job using the same 2586 Health Worker 2 Assessment within one year of the 2586 Health Worker 2 test date will have their score applied to that recruitment automatically. After one year a candidate can either (a) apply their test score to the other recruitment or (b) retest. Retesting is allowed after one year from the test date only if a candidate applies and is qualified. The retest score becomes the official score for candidates who choose to retest due to its recency.

The use of banked scores may change if the assessment is revised significantly in the future. Candidates with banked scores would be required to take the revised exam sooner than the three-year period if they apply to a job opportunity using the same revised exam.

For tips and guidance on how to prepare and take multiple choice examinations you can view the Multiple-Choice Test Preparation Manual

Language Proficiency Exam: For positions requiring bilingual fluency candidates deemed qualified who meet the special language condition must pass a departmentally approved language proficiency exam prior to appointment. Only those eligible candidates who pass the bilingual proficiency test will be considered for the bilingual position.

Certification

The certification rule for the eligible list resulting from this examination will be theRule of ListScores.

Eligible List/Score Report

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established so applicants can view the ranks final scores and number of eligible candidates. Applicant information including names of applicants on the eligible list shall not be made public unless required by law. However an eligible list shall be made available for public inspection upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g. as a result of appeals) as directed by the Human Resources Director or the Civil Service Commission. 

Candidate names will remain on the list for a maximum period of 12 months. Candidates that are not selected and expire off the list may re-apply.

How to apply

Applications for City and County of San Francisco jobs are only accepted online at .

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.

Applicants may be contacted by email about this recruitment. Please consider using a personal email address that you check regularly rather than a work or school account.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement including requirements time periods and other particulars except when superseded by federal state or local laws rules or regulations. Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at  The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources 1 S Van Ness Avenue 4th Floor San Francisco CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements applications and examination policies including applicant appeal rights can be found on the Civil Service Commission website at  information regarding Employment with the City and County of San Francisco: 

• Candidate Knowledge Center with information on:
  • Position Types and Hiring Process
  • Diversity Statement
  • Applications and Minimum Qualifications
  • Right to Work
  • Copies of Application Documents
  • Disaster Service Workers
• Conviction History 
• Employee Benefits Overview 
• Equal Employment Opportunity 
• Disaster Service Workers
• Reasonable Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams 

If you have any questions regarding this recruitment or application process please contact the analyst Juliette Soto at or . 

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

Remote Work :

No

Employment Type :

Full-time