Key Responsibilities
1. Operations & Activity Management
Supervise day-to-day operations of the recreation department including pool gym kids club beach sports areas and activity programs.
Coordinate and execute daily activity schedules special events and guest engagement programs.
Ensure all facilities are clean organized and ready for guest use.
Monitor attendance ensure proper staffing levels and adjust schedules as needed.
2. Guest Service
Provide excellent service ensuring guests feel welcomed informed and supported.
Handle guest inquiries complaints and feedback in a professional and timely manner.
Promote recreation programs services and special events to enhance guest experience.
3. Staff Supervision & Training
Lead coach and motivate recreation team members to deliver high service standards.
Conduct regular trainings on safety equipment use SOPs and customer service.
Monitor staff performance and provide constructive feedback.
Assist in hiring and onboarding of new recreation team members.
4. Safety & Compliance
Ensure all recreation areas meet health safety and hygiene standards.
Conduct routine inspections of pools gym equipment sports areas and kids facilities.
Maintain accurate incident reports and ensure all safety guidelines are followed.
Enforce hotel policies lifeguard protocols (if applicable) and emergency procedures.
5. Administration & Reporting
Maintain activity attendance records inventory logs and maintenance checklists.
Manage equipment requests stock levels and coordinate repairs.
Contribute to departmental budgets and cost-control efforts.
Prepare daily or weekly operational reports for the Rooms Division Manager.
Qualifications :
Qualifications & Skills
Minimum 23 years experience in recreation hospitality or leisure operations.
Supervisory or team leader experience preferred.
Strong communication organizational and leadership skills.
Knowledge of recreational programming fitness activities and safety protocols
Remote Work :
No
Employment Type :
Full-time
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more