Guest Relations Executive

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Summary of Responsibilities:

This position reports to the Guest Relations Manager and the main responsibilities and tasks of this position are as listed below but not limited to these:

Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
Efficient in assisting guests throughout their stay with any requirements handling guest feedback provide direction and give suggestions
Handle guests mails messages and answering phone calls
Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
Comply with hotel and department policies and procedures at all times
Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
Attend daily briefings and relevant departmental meetings
Ensure the safety security and loss control policies and procedures are compiled with at the front desk and back office area
Supervise and ensure the smooth and efficient daily operation of the Front Desk ensuring all hotel guests and visitors receive an optimum level of service and care at all times
Ensure cleanliness and appearance of Front Desk and related areas
Establish awareness of the Hotels fire and emergency procedure
Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
Provide assistance of the Front Office areas such as Front Desk Groups Butlers and Lobby Greeters
Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager

Additional Information :

Whats In It for You

Lots of opportunity to progress and switch it up as part of a global family of brands.
Great healthcare competitive salary and some nice extra perks across the Ennismore family of brands!
Learning opportunities to broaden your skillset and development that helps you think make and thrive at work
The opportunity to be yourself and collaborate with other bright minds in a relaxed innovative culture

Remote Work :

Employment Type :

Full-time

Summary of Responsibilities:This position reports to the Guest Relations Manager and the main responsibilities and tasks of this position are as listed below but not limited to these:Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate s...

Summary of Responsibilities:

This position reports to the Guest Relations Manager and the main responsibilities and tasks of this position are as listed below but not limited to these:

Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
Efficient in assisting guests throughout their stay with any requirements handling guest feedback provide direction and give suggestions
Handle guests mails messages and answering phone calls
Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
Comply with hotel and department policies and procedures at all times
Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
Attend daily briefings and relevant departmental meetings
Ensure the safety security and loss control policies and procedures are compiled with at the front desk and back office area
Supervise and ensure the smooth and efficient daily operation of the Front Desk ensuring all hotel guests and visitors receive an optimum level of service and care at all times
Ensure cleanliness and appearance of Front Desk and related areas
Establish awareness of the Hotels fire and emergency procedure
Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
Provide assistance of the Front Office areas such as Front Desk Groups Butlers and Lobby Greeters
Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager

Additional Information :

Whats In It for You

Lots of opportunity to progress and switch it up as part of a global family of brands.
Great healthcare competitive salary and some nice extra perks across the Ennismore family of brands!
Learning opportunities to broaden your skillset and development that helps you think make and thrive at work
The opportunity to be yourself and collaborate with other bright minds in a relaxed innovative culture

Remote Work :

Employment Type :

Full-time

Key Skills

Special Events
Blog Posts
Account Executives
Fact Sheets
Press Releases
Account Management
Twitter
Client Relationships
SEO
Content Marketing
Client Meetings
Facebook
ROI
Client Contact
Client Service

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About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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