Client Success Manager, Healthcare Claims or Claims Scrubber (Remote)
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Job Location:
Any - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Department:
Customer Service
Job Summary
Our Client Success Manager (CSM) serves as a strategic partner to our clients driving adoption return on investment and long-term success across Claims and Contract manager suite of product solutions ensuring clients achieve measurable outcomes while building relationships built on trust and collaboration. You will manage a portfolio of clients with a focus on Payer Contracts Claims and Claim Scrubber products guiding them through optimization and strategic use to maximize value.
- Be a trusted advisor helping clients align technology with our goals to improve operational efficiency and financial performance
- Acclimate quickly to client implementations to facilitate updates enhancements and issue resolution
- Strategic Partnering with Customer Support Optimization Product Development teams and other product support teams to ensure resolution of tickets and enhancement requests
- Evaluate client use of Claims and Contract Manager product suite including Claim Scrubber products; recommend best practices and configuration improvements
- Lead Quarterly Business Reviews (QBRs) with Relationship Managers showcasing ROI adoption metrics and strategic opportunities
- Maintain understanding of client Statements of Work (SOW) and guide clients through post-go-live optimization
- Be the product expert for Contract Manager product suite including Claims Scrubber and Claims driving adoption and measurable outcomes
Qualifications :
- 5 years experience in healthcare IT and revenue cycle management required
- 3 years hands-on experience with Experian Healths Contract Manager and Claim Scrubber solutions
- 1 year expertise with AI from a Claims perspective (pre and post adjudication)
- Background in change management and strategic client engagement
- Proficiency with Salesforce or similar CRM tools
- Accommodate travel up to 2025% to client sites
- Bachelors degree
Additional Information :
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical dental vision and matching 401K
- Flexible work environment ability to work remote hybrid or in-office
- Flexible time off including volunteer time off vacation sick and 12-paid holidays
- Explore all our exciting benefits here: Experian our people and culture set us apart. Were deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance development wellness collaboration and recognition we focus on what truly matters. Our people-first approach has earned us global recognition: Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work 2025 in 26 countries and Glassdoor Best Places to Work 2024 among others.
Want to see what life at Experian is really like Explore Experian Life on social or visit our careers site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range individual pay is determined by work location and additional factors such as job-related skills experience and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal state and local law including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Corporate Paralegal
- Baan
- IT Sales and Marketing
- Civil Quality Control
- Activex
- Jboss
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
