Senior IT Specialist- Executive Support

Position Overview:
The Senior Executive IT Support Specialist is the most senior hands-on IT support role within the End User Services team. Based at our San Diego headquarters this role provides high-touch white-glove support to Lytxs executive leadership and partners closely with Executive Assistants to ensure seamless reliable technology experiences.

Beyond executive support this role serves as a strategic enabler within End User Services championing improvements in digital employee experience driving automation and self-service initiatives and influencing the quality and consistency of IT support across the organization. This position requires exceptional technical depth service ownership and the ability to perform in high-stakes high-visibility environments.

Key Responsibilities

Executive & VIP Support

• Deliver white-glove support to San Diegobased executives board members and their Executive Assistants providing proactive discreet and high-reliability service.
• Own executive technology experiences from end to end ensuring availability performance and timely issue resolution.
• Lead on-site support for board meetings town halls and other high-profile events requiring AV hybrid collaboration or specialized setups.
• Build trusted relationships with executive stakeholders to anticipate needs and ensure a frictionless experience.

Technical Expertise

• Serve as a senior technical escalation point for complex end-user issues involving hardware software AV and collaboration tools.
• Support and maintain key technologies including Windows/macOS Office 365 Zoom Teams mobile platforms and endpoint security tools.
• Partner with Infrastructure Networking AV and Security teams as the on-site hands for Corporate IT operations at HQ.
• Ensure local inventory conference room technology and executive devices are well-managed and up to date.

Service Improvement & Digital Experience Enablement

• Champion continuous improvement across end-user services identifying friction points and working cross-functionally to implement lasting solutions.
• Collaborate with End User Computing and Service Management teams to drive automation self-service and proactive support capabilities.
• Contribute to the development and refinement of knowledge articles service catalogs and user-facing documentation.
• Act as the voice of the user surfacing trends feedback and opportunities to elevate the overall employee IT experience.
• Promote adoption and best practices for collaboration and endpoint tools through direct support enablement and informal coaching.

Required Skills & Experience:

• 7 years of IT support experience including at least 3 years providing executive or VIP-level support in a fast-paced enterprise environment.
• Expertise in enterprise collaboration tools such as Office 365 Zoom and Teams as well as macOS Windows and mobile device platforms.
• Deep troubleshooting skills and the ability to perform calmly and effectively in high-pressure business-critical situations.
• Strong interpersonal and communication skills with a professional and confident presence.
• Demonstrated ability to operate independently while aligning closely with cross-functional IT teams.
• Track record of contributing to service improvement automation or digital employee experience initiatives.

Success Measures:

• Consistently high satisfaction scores and positive feedback from executive stakeholders and Executive Assistants.
• Reliable and flawless execution of high-profile events board meetings and hybrid collaboration sessions.
• Reduction in repeat incidents and improved first-time resolution for executive support cases.
• Demonstrated influence in driving service quality improvements and DEX initiatives across End User Services.
• Adoption and modeling of white-glove support standards across the broader Service Desk and End User Computing teams.
• Active contribution to automation documentation or process improvements that reduce friction for executives and employees alike.

Benefits:

• Medical dental and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is:

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Lytx Inc. is proud to be an equal opportunity employer. Were committed to building a diverse and inclusive workforce and do not discriminate based on race color religion sex sexual orientation gender identity or expression gender genetic information uniformed service national origin age veteran status disability pregnancy or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation please email . Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local state federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local state federal and regional laws.