Applications Engineer

Fountain Valley, CA - USA

Monthly Salary: $ 110000 - 125000

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Details:

Advanced Charging Technologies (ACT) is seeking a skilled Applications Engineer to provide hands-on technical support and application expertise for our industry-leading charging and energy solutions. The ideal candidate will serve as the primary technical liaison between ACT our service dealer network and end users-ensuring the highest levels of product performance customer satisfaction and technical excellence.

Details:

Key Responsibilities:

Serve as a primary technical resource for ACTs charging products systems and solutions.
Support and train service dealers and established service networks in product installation troubleshooting and maintenance.
Provide functional technical support to internal teams and external customers via phone email and in-person visits.
Assist customers in resolving field service and performance issues coordinating solutions with engineering and production teams.
Deliver product demonstrations application analysis and configuration recommendations to support customer needs.
Collaborate with sales engineering and operations to ensure smooth project execution and customer satisfaction.
Maintain detailed records of technical support cases resolutions and field feedback to drive product improvements.
Contribute to documentation FAQs and technical bulletins to enhance dealer and customer knowledge.

Qualifications and Experience:

3-7 years of experience in a manufacturing or technical environment providing application engineering customer service or technical support.
Proven experience working with or supporting service dealer networks and field service operations.
Strong understanding of electrical mechanical or battery charging systems preferred.
Exceptional troubleshooting and problem-solving skills with a hands-on approach.
Excellent written and verbal communication skills; able to convey technical information clearly to varied audiences.
High level of professionalism organization and teamwork mindset.
Ability to travel occasionally to customer sites trade shows and service centers (approx. 25%).

Pay: $110000-$125000

Details:Advanced Charging Technologies (ACT) is seeking a skilled Applications Engineer to provide hands-on technical support and application expertise for our industry-leading charging and energy solutions. The ideal candidate will serve as the primary technical liaison between ACT our service deal...

Details:

Key Responsibilities:

Serve as a primary technical resource for ACTs charging products systems and solutions.
Support and train service dealers and established service networks in product installation troubleshooting and maintenance.
Provide functional technical support to internal teams and external customers via phone email and in-person visits.
Assist customers in resolving field service and performance issues coordinating solutions with engineering and production teams.
Deliver product demonstrations application analysis and configuration recommendations to support customer needs.
Collaborate with sales engineering and operations to ensure smooth project execution and customer satisfaction.
Maintain detailed records of technical support cases resolutions and field feedback to drive product improvements.
Contribute to documentation FAQs and technical bulletins to enhance dealer and customer knowledge.

Qualifications and Experience:

3-7 years of experience in a manufacturing or technical environment providing application engineering customer service or technical support.
Proven experience working with or supporting service dealer networks and field service operations.
Strong understanding of electrical mechanical or battery charging systems preferred.
Exceptional troubleshooting and problem-solving skills with a hands-on approach.
Excellent written and verbal communication skills; able to convey technical information clearly to varied audiences.
High level of professionalism organization and teamwork mindset.
Ability to travel occasionally to customer sites trade shows and service centers (approx. 25%).

Pay: $110000-$125000