IT Service Desk Supervisor

Job ID: 5421
Date Posted: November 13 2025

We are seeking a full-time customer-service oriented IT Service Desk Supervisor to lead train and support a team of IT Support Technicians who serve the Space Dynamics Laboratory (SDL) employees.

Primary Responsibilities:

• Directs supervision of employees including selecting mentoring training motivating appraising workload balancing team building scheduling and other administrative functions
• Evaluates employee system needs and integration with current support capabilities
• Oversees day-to-day internal service and support operations
• Provides technical and troubleshooting assistance related to computer hardware software mobile devices and other peripherals
• Manages inventory of systems peripherals and accessories
• Attains in-depth knowledge of company processes systems networks and teams
• Conducts research on emerging products and solutions
• Identifies improvements to internal processes and enhances customer productivity
• Develops and monitors team performance metrics
• Reviews Service Desk documentation proactively to ensure it is clear and current
• Fosters positive team environment
• Focuses on customer satisfaction

• 6 or more years experience and a bachelors degree in a related field OR 4 or more years experience and a masters degree in a related field OR 11 or more years experience and a high school diploma
• Must be a US citizen permanent resident of the US or other US person
• Experience providing technical support and troubleshooting computer hardware and software issues
• Strong customer-focused interpersonal written and verbal communication skills
• Valid CompTIA Security (or equivalent) is required or must be obtained within 30 days of hire
• Proficiency in computer hardware/software troubleshooting and repair
• Ability and desire to continue learning new skills as systems grow and change
• Must be self-motivated and mature with a strong work ethic
• Must be professional reliable and detail oriented
• Team coordination or leadership experience

• Industry certifications (ITIL CompTIA A CompTIA Linux etc.)
• Knowledge of Linux environments such as CentOS RHEL and Ubuntu
• Experience with ITSM management such as Atlassian or ServiceNow
• Comfortable with creating maintaining and following procedural documentation

• $69000 - $84000
  • Salary commensurate based on education and relevant experience

This range serves as a general guideline and may vary based on factors such as role level location market conditions and individual qualifications including job-related skills experience and relevant education or training. The range displayed in the job advertisement reflects the minimum and maximum target salaries across all US locations. Specific salary details for a candidates preferred location can be provided by the recruiter or HR manager during the hiring process.

Why Join SDL
*SDL offers competitive salaries and a comprehensive benefits package. Visit our Benefits Page to learn more about what we offer.

SDL delivers advanced multi-domain solutions to protect national security and enable scientific discovery. Our expertise in satellites sensors and instruments ground systems and data processing and autonomous systems plays a critical role in missions supporting NASA and the Department of Defense. Join our team of engineers scientists technicians and business professionals in our seventh decade of delivering mission success.

At SDL we strive to uphold a culture of respect collaboration empowerment and accountability. We listen with open minds seek to understand diverse perspectives and engage in thoughtful dialogue. We work together by sharing knowledge involving others and offering support. We trust and empower our team members to take ownership act with integrity and be accountable. Above all we deliver on our commitments to each other and to our mission partners.

The application window for this position is expected to remain open for approximately 14 days. However it may be shortened or extended depending on business needs and the availability of qualified candidates. We encourage interested candidates to submit their applications promptly.

For questions assistance or accommodation with the application process or the DoD SkillBridge program please contact