Customer Training & Implementation Specialist
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Training & Implementation Specialist
Viv Technologies
At Viv Technologies were passionate about the power of digital transformation done right. That means continuously improving our home care software platform built specifically for multi-site home care operators. Were proud to support some of North Americas biggest home care operators. Together we help tens of thousands of clients safely age in the comfort of their homes.
We believe technology should feel human. Thats why were looking for a personable and patient Customer Training & Implementation Specialist whos passionate about helping people learn and succeed.
About the Role
As a Customer Training & Implementation Specialist youll be the friendly face guiding new customers through onboarding and training. Youll help home care agencies feel confident using Vivs software from the very first introduction to the moment theyre fully up and running.
This isnt a deeply technical role; its about people. Youll combine strong communication skills empathy and organization to ensure every customer has a smooth supportive experience.
This role is based in Toronto. Candidates should reside in or be within easy reach of the GTA as periodic in-office collaboration is required.
What Youll Do
- Guide and support new customers through every step of their onboarding and implementation journey.
- Deliver engaging training sessions (primarily virtual and some in-person) using easy-to-understand demos presentations and written materials.
- Build strong relationships with customers by listening carefully understanding their workflows and helping them succeed.
- Collaborate with internal teams (Sales Product and Support) to ensure a seamless go-live experience.
- Manage implementation timelines and keep customers informed with clear friendly communication.
- Gather and share customer feedback to help improve our processes and product experience.
- Celebrate customer milestones - their success is your success!
What You Bring
- 3 years in a customer-facing role such as training onboarding customer success or account management.
- Experience helping non-technical users learn new software or digital tools.
- Excellent communication and presentation skills. Friendly clear and patient.
- Strong organization and time-management abilities; you love keeping things on track.
- A collaborative spirit and genuine enjoyment in helping others succeed.
- Bonus: Experience in home care healthcare or other service-focused industries.
- Familiarity with SaaS products or digital platforms is an asset but not required.
What We Offer
- Competitive salary and benefits.
- A supportive people-first culture that values balance empathy and teamwork.
- Opportunities to grow your skills and make a meaningful impact on the home care community.
- Work with a passionate mission-driven team where your ideas are valued and your voice is heard.
Ready to Make a Difference
If youre a natural teacher love helping others and get excited about making technology feel simple and empowering wed love to hear from you!
We embrace the uniqueness and perspectives of the community of people who work here and our customers. Fostering an environment that reflects and supports diversity equity and inclusion is one important way in which we do this.
We welcome candidates with disabilities. Related questions/requests may be sent to
Required Experience:
IC
Key Skills
- Employee Orientation
- Dayforce
- Human Capital Management
- Visio
- Business Process Modeling
- Process Mapping
- Ceridian
- Smartsheet
- Salesforce
- Peoplesoft
- Project Management
- Microsoft Project
